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Car Maintenance

Dropping Off the Car

车辆交付

Arriving at the service center, discussing the car's issues or desired services with a service advisor, and handing over the keys.

抵达服务中心，与服务顾问讨论车辆问题或所需的保养服务，并交出车钥匙。

对话

聆听并跟进对话

1
John (Male)
Good morning! I'm here to drop off my car for its 30,000-mile service.
早上好！我把车开过来做三万英里保养。
2
Emily (Female)
Good morning, John. Thanks for coming in. Do you have an appointment?
早上好，约翰。谢谢您过来。您有预约吗？
3
John (Male)
Yes, I do. It's under John Carter, scheduled for 9:00 AM.
是的，我约了。预约人是约翰·卡特，上午9点。
4
Emily (Female)
Alright, I see it here. And besides the routine service, were there any specific issues you wanted us to look at?
好的，我看到了。除了常规保养，您还有什么需要我们检查的特定问题吗？
5
John (Male)
Actually, yes. I've noticed a strange squeaking sound coming from the front brakes, especially when I apply them at low speeds. It's been happening for the last few days.
嗯，是的。我注意到前刹车在低速刹车时会发出奇怪的吱吱声。这几天一直都有。
6
Emily (Female)
Hmm, okay. We'll definitely have our technicians check that out. Anything else?
嗯，好的。我们会让技术人员仔细检查一下。还有别的吗？
7
John (Male)
No, I think that's it for now. Just the service and the brake noise.
没有了，暂时就这些。保养和刹车噪音。
8
Emily (Female)
Understood. The service typically takes about 3-4 hours. We'll give you a call as soon as it's ready, or if we find anything unexpected with the brakes. Can I get the keys, please?
明白了。保养通常需要3-4小时。一旦准备好，或者刹车有什么意外发现，我们就会给您打电话。可以给我车钥匙吗？
9
John (Male)
Sure, here you go. Thanks, Emily.
好的，给您。谢谢，艾米丽。
10
Emily (Female)
You're welcome, John. We'll be in touch. Have a good day!
不客气，约翰。我们会联系您的。祝您有愉快的一天！

词汇

对话中的必备词汇和短语

drop off

To leave something or someone at a place for others to handle, like leaving your car at a service center for repairs.

将某物或某人留在某个地方让他人处理，比如将你的车留在服务中心进行修理。

appointment

A planned time to meet or visit a service, such as booking a slot for car maintenance to avoid waiting.

一个计划好的见面或访问服务的时间，例如预订汽车维护的时间槽以避免等待。

routine service

Regular maintenance done at set intervals, like oil changes or checks, to keep a car running well.

在固定间隔进行的定期维护，例如换油或检查，以保持汽车良好运行。

brakes

The parts of a car that help it stop safely when you press the pedal; important for vehicle safety.

汽车的部件，当你踩下踏板时帮助它安全停止；对车辆安全很重要。

squeaking

A high-pitched, annoying sound, often from car parts like brakes, signaling a possible problem.

一种高音调的、恼人的声音，通常来自汽车部件如刹车，表明可能存在问题。

technicians

Skilled workers who fix or inspect machines, like car mechanics who handle repairs.

熟练的工人，他们修理或检查机器，比如处理修理的汽车机械师。

keys

The small metal or electronic device used to start and lock a car; handed over during service.

用于启动和锁定汽车的小型金属或电子设备；在服务期间移交。

关键句型

需要记住和练习的重要短语

Good morning! I'm here to drop off my car for its 30,000-mile service.

This greeting introduces your purpose politely. Use it when arriving for a scheduled car check; '30,000-mile service' refers to maintenance at specific mileage.

这个问候语礼貌地介绍您的目的。在预约的汽车检查到达时使用；'30,000-mile service' 指的是特定里程的维护。

Do you have an appointment?

A simple yes/no question to confirm a booking. Useful in services like auto shops; the structure 'Do you have...?' is common for checking possession.

一个简单的确认预约的“是/否”问题。在汽车修理店等服务中很有用；'Do you have...?' 结构常用于检查占有。

Besides the routine service, were there any specific issues you wanted us to look at?

Asks about additional problems beyond standard work. 'Besides' means 'in addition to'; useful for service advisors to gather details on car concerns.

询问标准工作之外的额外问题。'Besides' 意为 'in addition to'；对服务顾问收集汽车问题细节很有用。

I've noticed a strange squeaking sound coming from the front brakes, especially when I apply them at low speeds.

Describes a problem using present perfect 'I've noticed' for recent ongoing issues. Helpful for explaining symptoms to mechanics; 'apply the brakes' means to use them.

使用现在完成时 'I've noticed' 描述最近持续的问题。有助于向机械师解释症状；'apply the brakes' 意思是使用它们。

We'll definitely have our technicians check that out.

Promises action on a reported issue. 'Check out' is an informal phrasal verb meaning 'examine'; use in customer service to reassure clients.

承诺对报告的问题采取行动。'Check out' 是一个非正式的短语动词，意思是 '检查'；在客服中使用以安慰客户。

Can I get the keys, please?

A polite request for car keys. 'Can I get...?' is a common way to ask for something; essential when handing over a vehicle for service.

礼貌地请求汽车钥匙。'Can I get...?' 是请求某物的一种常见方式；在将车辆交给维修服务时必不可少。