Booking a Service Appointment
Calling or using an online system to schedule a routine car service or to describe an issue that needs investigation.
通过电话或在线系统预约汽车的常规保养服务，或描述需要检查的问题。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
schedule
To schedule means to arrange or plan something for a specific time, like booking an appointment. Use it when making plans, e.g., 'I need to schedule a meeting.'
安排意味着为特定时间组织或规划某事，比如预约。用于制定计划时，例如“我需要安排一个会议。”
appointment
An appointment is a planned meeting at a certain time, often for services like doctor visits or car repairs. It's useful for booking any professional service.
预约是预先计划在特定时间举行的会议，通常用于医生就诊或汽车维修等服务。它有助于预约任何专业服务。
make
In cars, 'make' refers to the brand of the vehicle, like Honda or Toyota. It's a common term when describing your car to mechanics or salespeople.
在汽车中，'制造商'指的是车辆的品牌，比如Honda或Toyota。这是向机械师或销售人员描述你的车时常用的术语。
model
A model is the specific type or version of a car within a brand, like Civic for Honda. Use it to give exact details about your vehicle.
型号是品牌内特定类型的汽车或版本，例如Honda的Civic。请使用它来提供您车辆的确切细节。
routine maintenance
Routine maintenance means regular check-ups and servicing to keep something like a car in good condition. It's a practical phrase for everyday car care.
例行维护是指定期检查和维修，以保持汽车等物品处于良好状态。这是日常汽车保养的实用短语。
brake
A brake is the part of a car that helps it stop. When talking about car issues, say 'brake problems' to describe stopping difficulties.
刹车是汽车帮助其停止的部分。在谈论汽车问题时，说‘刹车问题’来描述停止困难。
inspection
An inspection is a careful check to find problems, like looking at car brakes. Use it when asking for a professional review of something.
检查是一种仔细的核查，以找出问题，比如查看汽车刹车。使用它当你要求对某事物进行专业审查时。
flexible
Flexible means able to change or adapt easily, like being open to different times. It's useful when discussing availability, e.g., 'I'm flexible with plans.'
Flexible 意思是能够轻松改变或适应，比如对不同时间保持开放。它在讨论可用性时很有用，例如，'我对计划很灵活。'
关键句型
需要记住和练习的重要短语
I'd like to schedule a service appointment for my car.
This is a polite way to request booking a time for car service. Use 'I'd like to' for formal requests; it's useful for starting any appointment conversation and shows good manners.
这是礼貌地请求预约汽车服务时间的方式。使用 'I'd like to' 进行正式请求；它适用于开始任何预约对话，并显示良好礼貌。
What's the make and model of your vehicle, please?
This asks for basic car details. 'Make and model' is a standard phrase in automotive contexts; add 'please' for politeness. It's essential when providing info to service providers.
这是在询问基本车辆信息。'Make and model' 是汽车语境中的标准短语；添加 'please' 以示礼貌。在向服务提供者提供信息时，这一点至关重要。
It's a 2019 Honda Civic. The license plate number is ABC 123.
This gives specific car identification. Use present tense 'is' for facts; include year, make, model, and plate for accuracy. Practice this to communicate vehicle details clearly.
这提供了具体的车辆识别信息。对于事实，使用现在时 'is'；为了准确性，包括年份、品牌、型号和车牌。练习这个以清晰地传达车辆细节。
What kind of service are you looking for today? Is it a routine maintenance, or are there any specific issues you'd like us to investigate?
This inquires about the type of service needed. It's a yes/no question with alternatives; useful for service reps. 'Investigate' means to examine problems, common in repair talks.
这是在询问需要的服务类型。它是一个带备选方案的“是/否”问题，对服务代表很有用。“Investigate”意思是检查问题，在维修讨论中很常见。
Mostly routine maintenance, but I've also noticed a strange squeaking sound when I brake, so I'd like you to check that out as well.
This describes main service plus an issue. Use 'but' to add contrast; 'check that out' is casual for 'examine.' It's practical for explaining car problems in detail.
这描述了主要服务加上一个问题。使用'but'来添加对比；'check that out'是'examine'的随意说法。它在详细解释汽车问题时很实用。
Do you have any preferred dates or times for the appointment?
This asks about availability. 'Preferred' means favored choices; it's a yes/no question. Use it when scheduling to show customer focus and get options.
这是在询问可用性。'Preferred' 意思是首选的选择；这是一个是/否问题。在安排日程时使用，以显示客户导向并获取选项。
How about sometime next Tuesday or Wednesday morning? I'm pretty flexible.
This suggests options and shows openness. 'How about' proposes ideas politely; 'pretty flexible' means somewhat adaptable. Great for negotiating times in bookings.
这暗示了选项并显示了开放性。'How about'礼貌地提出想法；'pretty flexible'意味着有些适应性。在预约时间谈判中很棒。
We'll send you a confirmation email shortly.
This confirms next steps. 'Shortly' means soon; it's reassuring. Use similar phrases to end conversations professionally and build trust.
这确认了后续步骤。'很快'的意思是很快；它给人安心感。使用类似的短语来专业地结束对话并建立信任。