情境
选择 6 个对话s 进行练习
Booking a Service Appointment
Calling or using an online system to schedule a routine car service or to describe an issue that needs investigation.
通过电话或在线系统预约汽车的常规保养服务，或描述需要检查的问题。
Dropping Off the Car
Arriving at the service center, discussing the car's issues or desired services with a service advisor, and handing over the keys.
抵达服务中心，与服务顾问讨论车辆问题或所需的保养服务，并交出车钥匙。
Receiving a Service Quote/Recommendation
The service center contacts the customer to explain recommended services or repairs based on their inspection, including estimated costs and timeframes.
服务中心联系客户，解释根据检查结果推荐的保养或维修项目，包括预计费用和所需时间。
Authorizing Work and Asking Questions
The customer approves the proposed work, asks detailed questions about the repairs, parts, or alternatives, and clarifies anything unclear.
客户批准建议的维修工作，询问有关维修、零件或替代方案的详细问题，并澄清任何不清楚的地方。
Picking Up the Car and Payment
Returning to the service center to collect the car, review the completed work, pay the bill, and discuss future maintenance.
返回服务中心取车，检查已完成的维修工作，支付账单，并讨论未来的保养计划。
Discussing a Warranty Claim/Issue
Addressing a vehicle problem that is believed to be covered under warranty, discussing the issue with the service center, and understanding the claim process.
处理被认为在保修范围内的车辆问题，与服务中心讨论该问题，并了解索赔流程。