Situations
Choose from 6 conversations to practice
Booking a Service Appointment
Calling or using an online system to schedule a routine car service or to describe an issue that needs investigation.
Dropping Off the Car
Arriving at the service center, discussing the car's issues or desired services with a service advisor, and handing over the keys.
Receiving a Service Quote/Recommendation
The service center contacts the customer to explain recommended services or repairs based on their inspection, including estimated costs and timeframes.
Authorizing Work and Asking Questions
The customer approves the proposed work, asks detailed questions about the repairs, parts, or alternatives, and clarifies anything unclear.
Picking Up the Car and Payment
Returning to the service center to collect the car, review the completed work, pay the bill, and discuss future maintenance.
Discussing a Warranty Claim/Issue
Addressing a vehicle problem that is believed to be covered under warranty, discussing the issue with the service center, and understanding the claim process.