Computer Repair Consultation
Explaining computer problems to a technician and understanding repair options and costs
Situations
Choose from 6 conversations to practice
Initial Problem Description
A customer describes their computer's main problem (e.g., won't turn on, freezes, slow performance) to the technician.
Asking Diagnostic Questions
The technician asks follow-up questions to narrow down the possible causes of the computer issue, such as recent changes, error messages, or specific symptoms.
Explaining Diagnostic Findings
After a preliminary check, the technician explains what they believe is wrong with the computer, using clear and understandable language.
Discussing Repair Options & Recommendations
The technician presents different repair options (e.g., simple fix, part replacement, data recovery) and recommends the best course of action, explaining the pros and cons of each.
Quoting Costs & Timeline
The technician provides an estimate for the repair cost (parts and labor) and the expected time for completion.
Customer Decision & Authorization
The customer asks any final questions, decides whether to proceed with the repair, and gives authorization.