Computer Repair Consultation
Explaining computer problems to a technician and understanding repair options and costs
向技术人员说明电脑问题并了解维修选择和费用
情境
选择 6 个对话s 进行练习
Initial Problem Description
A customer describes their computer's main problem (e.g., won't turn on, freezes, slow performance) to the technician.
客户向技术人员描述电脑的主要问题（例如，无法开机、死机、运行缓慢）。
Asking Diagnostic Questions
The technician asks follow-up questions to narrow down the possible causes of the computer issue, such as recent changes, error messages, or specific symptoms.
技术人员提出后续问题，以缩小电脑问题的可能原因，例如近期改动、错误信息或具体症状。
Explaining Diagnostic Findings
After a preliminary check, the technician explains what they believe is wrong with the computer, using clear and understandable language.
初步检查后，技术人员用清晰易懂的语言解释他们认为电脑出了什么问题。
Discussing Repair Options & Recommendations
The technician presents different repair options (e.g., simple fix, part replacement, data recovery) and recommends the best course of action, explaining the pros and cons of each.
技术人员提出不同的维修方案（例如，简单修复、部件更换、数据恢复），并推荐最佳行动方案，解释每种方案的优缺点。
Quoting Costs & Timeline
The technician provides an estimate for the repair cost (parts and labor) and the expected time for completion.
技术人员提供维修费用（零件和人工）的估价，以及预计完成时间。
Customer Decision & Authorization
The customer asks any final questions, decides whether to proceed with the repair, and gives authorization.
客户提出最后的疑问，决定是否进行维修，并给予授权。