Privacy Policy

Last updated: November 20, 2025

At English Dialogue ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our English learning platform at english-dialogue.com.

1. Information We Collect

1.1 Information You Provide

When you use English Dialogue, we may collect the following information:

  • Account information (email address, username, password)
  • Profile information (name, preferred learning language, proficiency level)
  • Learning progress data (completed scenarios, dialogue history, vocabulary lists)
  • Communication data (support requests, feedback, correspondence)

1.2 Automatically Collected Information

When you access our platform, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our English learning services
  • Personalize your learning experience and track your progress
  • Send you educational content, updates, and notifications
  • Improve our platform and develop new features
  • Respond to your inquiries and provide customer support
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: We work with third-party service providers who assist us in operating our platform (hosting, analytics, email delivery)
  • Legal Requirements: When required by law, legal process, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to share your information

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data centers with redundancy and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request transfer of your data to another service
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Object: Object to certain processing of your personal information

To exercise these rights, please contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though this may affect platform functionality.

7. Children's Privacy

English Dialogue is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at [email protected]

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)

Your continued use of English Dialogue after changes become effective constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: