Customer Decision & Authorization
The customer asks any final questions, decides whether to proceed with the repair, and gives authorization.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
confirm
To confirm means to make sure something is true or correct, often by asking a question. Use it when double-checking details like prices or plans.
total cost
Total cost refers to the complete amount of money needed for something, including all parts. It's useful in shopping or service situations to ask about the final price.
screen replacement
Screen replacement is fixing a broken display on a device like a laptop by installing a new one. Common in tech repair talks.
labor
Labor means the work done by people, like technicians fixing something. In costs, it separates the service fee from parts.
transparency
Transparency means being open and honest, with no hidden details. Businesses use it to build trust when explaining prices or processes.
anticipate
To anticipate means to expect or guess something will happen. Use it for estimating time, like 'How long do you anticipate this will take?'
business days
Business days are weekdays when offices are open, excluding weekends and holidays. It's key for understanding repair timelines.
warranty
A warranty is a promise to fix or replace something if it breaks within a certain time. Ask about it for repairs to ensure protection.
authorize
To authorize means to give official permission for something to happen. In services, you sign to authorize work like repairs.
Key Sentences
Important phrases to remember and practice
So, just to confirm, the total cost for the screen replacement and cleaning, including parts and labor, would be $250, right?
This sentence uses 'just to confirm' to politely double-check information. It's useful for avoiding mistakes in transactions. The structure includes a question tag 'right?' to seek agreement.
That's the all-inclusive price. We aim for full transparency.
'All-inclusive price' means everything is covered in one fee. 'Aim for' expresses a goal. Use this to reassure customers about no hidden costs; it's common in service industries.
And how long do you anticipate the repair will take? I need my laptop for work.
This asks about expected time using 'anticipate' in a future tense question. 'For work' explains urgency. Useful when time is important, like in professional settings.
Typically, for a screen replacement and internal cleaning, it takes about 2-3 business days.
'Typically' means usually, and 'it takes about' estimates time. This pattern is practical for giving repair timelines; note 'business days' excludes weekends.
Is there anything else I should be aware of, like a warranty on the repair?
This is a polite way to ask for more information using 'be aware of' for things to know. 'Like' introduces an example. Use it at the end of consultations to cover all bases.
All our repairs come with a 90-day warranty on parts and labor.
'Come with' means include. This explains guarantees simply. It's useful for service providers to build trust; the structure lists what's covered.
Alright, I think I'm ready to proceed then. Go ahead with the repair.
'Ready to proceed' means prepared to start. 'Go ahead' gives permission. This shows decision-making; use in situations where you're agreeing to move forward.
Could you please sign here to authorize the repair? We'll get started right away.
This is a polite request with 'could you please.' 'Authorize' means give permission, and 'right away' means immediately. Common in formal agreements like repairs.