Discussing Repair Options & Recommendations
The technician presents different repair options (e.g., simple fix, part replacement, data recovery) and recommends the best course of action, explaining the pros and cons of each.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
diagnostic
A check or test to find out what is wrong with something, like a computer. Use it when talking about examining problems, e.g., 'We need a diagnostic on the car.'
hard drive
The part of a computer that stores data, like files and programs. It's essential in tech discussions; say 'My hard drive is full' when you can't save more files.
failing
Not working properly or breaking down gradually. Use it for machines or health, e.g., 'The battery is failing' means it's losing power slowly.
recover
To get back something lost or damaged, like data from a computer. Practical for tech support: 'Can we recover the deleted files?'
options
Choices available to you. Common in advice situations: 'What are my options for payment?' helps when discussing alternatives.
replacement
Something new that takes the place of the old one. Use in repair contexts: 'We need a replacement part for the screen.'
reliable
Something you can trust to work well consistently. Useful for products: 'This phone is more reliable than the old one.'
recommend
To suggest something as the best choice. Polite in services: 'I recommend the upgrade for better speed.'
long-term
Something that lasts or is planned for a long time in the future. Use for decisions: 'This is a long-term investment.'
Key Sentences
Important phrases to remember and practice
After a thorough diagnostic, it looks like your hard drive is failing.
This sentence uses 'after' for sequence and 'it looks like' to express an opinion based on evidence. Useful for explaining findings in consultations; practice it to describe problem diagnoses clearly.
The good news is, we can recover most of your data.
A positive structure starting with 'The good news is' to soften bad news. Great for customer service; use it to balance information and reassure others.
What are my options for fixing the computer itself?
This is a direct question using 'what are my options' to ask for choices. Essential for discussions; it shows politeness by specifying the topic, helpful in service scenarios.
You essentially have two main options.
'Essentially' means 'basically,' simplifying complex ideas. Useful pattern for presenting choices; use it when summarizing alternatives to make explanations easier.
The downside is it won't be as fast.
'The downside is' introduces a negative aspect, with comparative 'as fast' for differences. Practical for pros/cons discussions; helps weigh decisions in advice-giving.
I highly recommend it.
'Highly recommend' strongly suggests something positively. Common in recommendations; use it to express strong endorsement, like in shopping or repairs, with simple grammar.
That makes sense.
A casual agreement meaning 'I understand and agree.' Versatile for conversations; use it to show comprehension without long responses, common in everyday English.
How long would that take?
Conditional 'would' asks about time for future actions politely. Key for planning; practice in service interactions to inquire about durations without being direct.