Customer Decision & Authorization
The customer asks any final questions, decides whether to proceed with the repair, and gives authorization.
客户提出最后的疑问，决定是否进行维修，并给予授权。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
confirm
To confirm means to make sure something is true or correct, often by asking a question. Use it when double-checking details like prices or plans.
确认意味着确保某事是真的或正确的，通常通过提问来实现。在双重检查细节如价格或计划时使用它。
total cost
Total cost refers to the complete amount of money needed for something, including all parts. It's useful in shopping or service situations to ask about the final price.
总成本指的是某物所需全部金额，包括所有部分。在购物或服务情况下询问最终价格很有用。
screen replacement
Screen replacement is fixing a broken display on a device like a laptop by installing a new one. Common in tech repair talks.
屏幕更换是指通过安装新的屏幕来修复设备（如笔记本电脑）上损坏的显示屏。在技术维修讨论中很常见。
labor
Labor means the work done by people, like technicians fixing something. In costs, it separates the service fee from parts.
劳动是指人们所做的工 作，比如技术人员修理东西。在成本中，它将服务费与零件分开。
transparency
Transparency means being open and honest, with no hidden details. Businesses use it to build trust when explaining prices or processes.
透明性意味着开放和诚实，没有隐藏的细节。企业使用它在解释价格或流程时建立信任。
anticipate
To anticipate means to expect or guess something will happen. Use it for estimating time, like 'How long do you anticipate this will take?'
预期意味着期望或猜测某事会发生。用它来估计时间，比如“你预计这需要多长时间？”
business days
Business days are weekdays when offices are open, excluding weekends and holidays. It's key for understanding repair timelines.
工作日是办公室开放的平日，不包括周末和节假日。理解维修时间表的关键。
warranty
A warranty is a promise to fix or replace something if it breaks within a certain time. Ask about it for repairs to ensure protection.
保修是一种承诺，如果产品在一定时间内损坏，将进行修理或更换。为确保保护，请在修理时询问保修。
authorize
To authorize means to give official permission for something to happen. In services, you sign to authorize work like repairs.
授权意味着给予某事发生的官方许可。在服务中，你签署以授权如维修等工作。
关键句型
需要记住和练习的重要短语
So, just to confirm, the total cost for the screen replacement and cleaning, including parts and labor, would be $250, right?
This sentence uses 'just to confirm' to politely double-check information. It's useful for avoiding mistakes in transactions. The structure includes a question tag 'right?' to seek agreement.
这个句子使用 'just to confirm' 来礼貌地双重检查信息。这在避免交易中的错误方面很有用。结构包括一个求同的疑问标签 'right?'。
That's the all-inclusive price. We aim for full transparency.
'All-inclusive price' means everything is covered in one fee. 'Aim for' expresses a goal. Use this to reassure customers about no hidden costs; it's common in service industries.
‘All-inclusive price’ 意思是所有费用都包含在一个费用中。‘Aim for’ 表示一个目标。使用这个来让客户放心没有隐藏费用；这在服务行业很常见。
And how long do you anticipate the repair will take? I need my laptop for work.
This asks about expected time using 'anticipate' in a future tense question. 'For work' explains urgency. Useful when time is important, like in professional settings.
这是在未来时态问题中使用'anticipate'来询问预期时间。'For work'解释了紧急性。在时间重要的场合有用，比如专业环境。
Typically, for a screen replacement and internal cleaning, it takes about 2-3 business days.
'Typically' means usually, and 'it takes about' estimates time. This pattern is practical for giving repair timelines; note 'business days' excludes weekends.
'Typically' 意思是通常，'it takes about' 是时间估计。这个模式在给出维修时间表时很实用；注意 'business days' 不包括周末。
Is there anything else I should be aware of, like a warranty on the repair?
This is a polite way to ask for more information using 'be aware of' for things to know. 'Like' introduces an example. Use it at the end of consultations to cover all bases.
这是使用“be aware of”来询问更多信息的礼貌方式，用于需要知道的事项。“Like”引入一个例子。在咨询结束时使用它来覆盖所有方面。
All our repairs come with a 90-day warranty on parts and labor.
'Come with' means include. This explains guarantees simply. It's useful for service providers to build trust; the structure lists what's covered.
'Come with' 意思是包含。这简单地解释了保证条款。有助于服务提供商建立信任；结构列出了覆盖的内容。
Alright, I think I'm ready to proceed then. Go ahead with the repair.
'Ready to proceed' means prepared to start. 'Go ahead' gives permission. This shows decision-making; use in situations where you're agreeing to move forward.
'Ready to proceed' 意思是准备好开始。'Go ahead' 是给予许可。这显示了决策；在你同意推进的情况中使用。
Could you please sign here to authorize the repair? We'll get started right away.
This is a polite request with 'could you please.' 'Authorize' means give permission, and 'right away' means immediately. Common in formal agreements like repairs.
这是一个带有'could you please'的礼貌请求。'Authorize'意思是给予许可，'right away'意思是立即。在修理等正式协议中常见。