Initial Problem Description
A customer describes their computer's main problem (e.g., won't turn on, freezes, slow performance) to the technician.
客户向技术人员描述电脑的主要问题（例如，无法开机、死机、运行缓慢）。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
trouble
Means a problem or difficulty. In this context, it's used to politely describe an issue with the laptop, like 'I'm having some trouble with my laptop.' This is common when seeking help for devices.
意思是问题或困难。在这个上下文中，用于礼貌地描述笔记本电脑的问题，比如“我笔记本电脑有些问题”。这在寻求设备帮助时很常见。
issue
Refers to a problem or concern. The technician asks 'What seems to be the issue?' to understand the main problem. It's a professional way to inquire about difficulties.
指问题或担忧。技术人员询问“似乎有什么问题？”以了解主要问题。这是询问困难的专业方式。
freezes
Means the computer stops working and becomes unresponsive. Lisa says 'it just freezes completely.' This is a common term for computer glitches in everyday tech conversations.
意味着计算机停止工作并变得无响应。Lisa 说 '它完全冻结了。' 这是日常科技对话中计算机故障的常见术语。
diagnostics
Tests or checks to identify problems. Michael says 'run some diagnostics' to find the computer's issue. It's useful in repair scenarios to show you're taking steps to investigate.
用于识别问题的测试或检查。Michael 说“运行一些诊断”来找出计算机的问题。在维修场景中很有用，可以显示你正在采取步骤进行调查。
pinpoint
Means to identify exactly. In 'pinpoint the exact issue,' it describes finding the precise cause of a problem. This word helps in technical discussions to sound precise.
精确识别的意思。在 'pinpoint the exact issue' 中，它描述了找到问题精确原因。此词有助于在技术讨论中听起来精确。
failing
Means not working properly or breaking down. Like 'failing hard drive,' it describes hardware that's deteriorating. Common in explaining tech repairs to customers.
表示无法正常工作或崩溃。比如“failing hard drive”（故障硬盘），描述的是正在劣化的硬件。在向客户解释技术维修时常见。
关键句型
需要记住和练习的重要短语
Hi, I'm having some trouble with my laptop and was hoping you could take a look.
This is a polite way to start a conversation about a problem. It uses 'having some trouble' for mild issues and 'was hoping' to express a request softly. Useful when seeking help from a service provider; the grammar is present continuous for ongoing problems.
这是开始讨论问题的一种礼貌方式。它使用“having some trouble”来表示轻微问题，并用“was hoping”柔和地表达请求。当向服务提供商寻求帮助时很有用；语法使用现在进行时来表示持续的问题。
What seems to be the issue?
A professional question to ask for details about a problem. 'Seems to be' softens the inquiry, making it less direct. Great for customer service roles; it's a simple present tense question pattern for gathering information.
一个专业的询问问题细节的问题。“Seems to be”柔化了询问，使其不那么直接。非常适合客服角色；这是收集信息的简单现在时疑问句模式。
Well, it's been running incredibly slow lately.
Describes a recent ongoing problem. 'It's been running' uses present perfect continuous tense to show something started in the past and continues. 'Incredibly slow' adds emphasis. Useful for explaining tech symptoms over time.
描述了一个最近的持续问题。'It's been running' 使用现在完成进行时，表示某事在过去开始并持续到现在。'Incredibly slow' 添加了强调。用于解释随时间推移的技术症状很有用。
It just started getting progressively worse over the last few weeks.
Explains a problem worsening gradually. 'Progressively worse' means step by step getting bad; 'over the last few weeks' specifies time. Present perfect 'has started' (implied) for recent changes. Helpful in describing how issues develop.
解释问题逐渐恶化的情况。“Progressively worse”表示一步步变坏；“over the last few weeks”指定时间。现在完成时“has started”（隐含）用于最近的变化。有助于描述问题如何发展。
I'll need to run some diagnostics to pinpoint the exact issue.
States a plan to investigate. Future 'I'll need to' expresses necessity, and infinitive 'to pinpoint' shows purpose. This is practical for technicians explaining next steps; teaches how to outline actions in service talks.
陈述了调查计划。未来的 'I'll need to' 表达了必要性，不定式 'to pinpoint' 显示了目的。这对技术人员解释下一步行动很实用；教导如何在服务对话中概述行动。
It could be anything from a failing hard drive to a software conflict or even just needing a good cleaning.
Lists possible causes using 'could be' for possibilities and 'from...to...or even' for range of options. Useful to show uncertainty in diagnoses; the structure helps in giving balanced explanations without committing to one answer.
使用 'could be' 表示可能性，并使用 'from...to...or even' 表示选项范围来列出可能的成因。有助于显示诊断中的不确定性；这种结构有助于在不承诺单一答案的情况下给出平衡的解释。