Asking Diagnostic Questions
The technician asks follow-up questions to narrow down the possible causes of the computer issue, such as recent changes, error messages, or specific symptoms.
技术人员提出后续问题，以缩小电脑问题的可能原因，例如近期改动、错误信息或具体症状。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
freezing up
This phrase means a computer suddenly stops working or responding, like it's stuck. Use it when describing tech problems, e.g., 'My phone is freezing up.'
这个短语的意思是计算机突然停止工作或响应，就像卡住了。用它来描述技术问题，例如，'我的手机冻结了。'
blue screen
Refers to the 'Blue Screen of Death' on Windows computers, a blue error screen that appears when there's a serious system problem. Common in tech support talks.
指Windows计算机上的“蓝屏死机”，当系统出现严重问题时显示的蓝色错误屏幕。在技术支持对话中常见。
update
To install a newer version of software or an app to fix bugs or add features. As a noun, it's the new version itself, e.g., 'I need to do an update.'
安装软件或应用的较新版本以修复错误或添加功能。作为名词，它本身就是新版本，例如，'我需要进行更新。'
antivirus software
Programs designed to detect and remove computer viruses and malware. Essential for online safety, e.g., 'I use antivirus software to protect my files.'
设计用于检测和移除计算机病毒和恶意软件的程序。网上安全必不可少，例如“我使用杀毒软件来保护我的文件。”
error message
A text or code displayed on a screen to alert about a problem in software or hardware. Useful when reporting issues, e.g., 'I saw an error message pop up.'
屏幕上显示的文本或代码，用于警告软件或硬件中的问题。在报告问题时很有用，例如，'我看到一个错误消息弹出。'
driver
A special software that allows your computer's operating system to communicate with hardware like printers or graphics cards. Problems with drivers can cause crashes.
一种特殊的软件，允许您的计算机操作系统与打印机或显卡等硬件通信。驱动程序问题可能导致崩溃。
overheating
When a device like a laptop gets too hot, which can cause it to slow down or shut off. Common with dust buildup or heavy use.
当设备如笔记本电脑过热时，会导致其变慢或关机。通常由于灰尘积累或高强度使用引起。
cooling system
The fans and vents in a computer that help remove heat to prevent damage. Check it if your device feels hot.
计算机中的风扇和通风口，有助于去除热量以防止损坏。如果您的设备感觉很热，请检查它。
关键句型
需要记住和练习的重要短语
Has anything changed recently that might have caused this?
This is a useful question for diagnosing problems by asking about recent events. It uses 'has anything changed' in present perfect for ongoing relevance, and 'might have caused' for possible reasons. Use it in consultations to find causes.
这是一个通过询问最近事件来诊断问题的有用问题。它使用现在完成时 'has anything changed' 来表示持续相关性，以及 'might have caused' 来表示可能的原因。在咨询中使用它来找出原因。
I don't think so. I mean, ...
A natural way to politely disagree or clarify. 'I don't think so' expresses doubt, and 'I mean' introduces an explanation. Great for conversations when correcting or adding details without being rude.
一种自然礼貌地表示不同意或澄清的方式。'我不这么认为'表达了怀疑，'我的意思是'引入解释。非常适合在纠正或添加细节时进行对话，而不显得粗鲁。
When did this issue start?
A simple past tense question to get a timeline of a problem. Useful in troubleshooting to link events, e.g., after an update. Helps narrow down causes in tech or medical talks.
一个简单的过去时问题，用于获取问题的 timeline。在故障排除中用于链接事件，例如更新后。在技术和医疗对话中帮助缩小原因范围。
It started about three days ago.
Describes when something began using past simple tense with 'about' for approximation. Practical for reporting symptoms; 'ago' counts time backward from now.
描述某事何时开始，使用过去简单时态，并用 'about' 表示近似。用于报告症状很实用；'ago' 是从现在向后计算时间。
Are you getting any specific error messages?
Present continuous 'are you getting' asks about ongoing occurrences. Key for tech support to identify exact issues. Use 'specific' to request details.
现在进行时 'are you getting' 用于询问正在发生的现象。这对技术支持识别确切问题至关重要。使用 'specific' 来请求细节。
That error often points to a driver issue.
Explains a likely cause using 'points to' as an idiom for indicating. 'Often' shows frequency. Useful when giving advice or diagnosing, like in repair scenarios.
使用 'points to' 作为表示的习语来解释可能的原因。'Often' 表示频率。在提供建议或诊断时有用，例如在维修场景中。
It sounds like we could be dealing with ...
A polite way to suggest possibilities with 'sounds like' for opinions and 'could be dealing with' for potential situations. Common in professional talks to summarize without certainty.
一种礼貌地建议可能性的方式，使用'sounds like'表示意见，'could be dealing with'表示潜在情况。在专业谈话中常见，用于在没有确定性的情况下总结。