Adjusting Reservation Details
The restaurant informs the customer that their preferred time or date is not available, and they need to discuss alternative options.
餐厅告知顾客他们偏好的时间或日期不可用，需要讨论其他选择。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
reservation
A booking or arrangement to reserve a table or seat at a restaurant in advance. Use it when you want to secure a spot for a meal.
一种预订或安排，用于提前在餐厅预订桌子或座位。当您想为用餐确保一个位置时使用。
fully booked
Means all available spots are taken and nothing is left. It's a polite way to say something is not available, common in service situations.
意味着所有可用位置都被占用，什么都没剩下。这是礼貌地说某物不可用的方式，在服务场合很常见。
availability
The times or dates when something is free and can be booked. Use this word to ask about open slots, like 'Do you have availability?'
某物空闲且可预约的时间或日期。使用此词询问开放时段，例如“你有可用性吗？”
party
In this context, it refers to the number of people in your group, like 'a party of four.' It's a standard term in restaurants for group size.
在这种语境中，它指的是您团体中的人数，例如‘4人团体’。这是餐厅中用于表示团体规模的标准术语。
confirm
To officially agree or verify that a booking is set. Say 'Can you confirm that?' to make sure details are correct.
正式同意或验证预订已设置。说‘你能确认一下吗？’以确保细节正确。
under the name
Means the booking is registered with a specific person's name for identification. Use it like 'Book it under the name John Smith.'
表示预订以特定人的名字注册用于识别。像“用John Smith的名字预订。”这样使用。
关键句型
需要记住和练习的重要短语
I'd like to make a dinner reservation for four people, preferably for this Saturday at 7 PM.
This is a polite way to request a booking, specifying details like group size, meal type, date, and time. 'Preferably' shows a preferred option but flexibility. Useful for starting a reservation call; practice the structure for numbers and times.
这是请求预订的礼貌方式，指定了团体规模、餐食类型、日期和时间等细节。“优先考虑”表示首选选项但具有灵活性。适用于开始预订电话；练习数字和时间的结构。
Unfortunately, this Saturday at 7 PM is fully booked.
A courteous way to inform someone an option is unavailable. 'Unfortunately' softens bad news. This pattern is key for customer service; use it to explain limitations politely.
一种礼貌地告知某人选项不可用的方式。'不幸的是'缓和了坏消息。这个模式是客户服务中的关键；用它来礼貌地解释限制。
We do have availability at 6 PM or 9 PM that evening. Would either of those times work for you?
Offers alternatives after a rejection. 'Would ... work for you?' politely asks for preference. Great for negotiations; it shows options and seeks agreement, common in service dialogues.
在拒绝后提供备选方案。'...适合您吗？' 礼貌地询问偏好。非常适合谈判；它展示了选项并寻求共识，在服务对话中很常见。
Hmm, 6 PM might be a bit early for us. How about Sunday evening instead?
Expresses hesitation and suggests a change. 'Hmm' shows thinking; 'might be a bit early' is indirect politeness. Useful for adjusting plans; the 'How about ... instead?' structure proposes alternatives smoothly.
表达犹豫并建议改变。'Hmm'显示思考；'might be a bit early'是间接的礼貌。用作调整计划很有用；'How about ... instead?' 结构能顺利提出备选方案。
Yes, Sunday at 7:30 PM for four is available. How does that sound?
Confirms an option and checks approval. 'How does that sound?' is a casual way to ask if it's okay. Essential for confirming details; it invites agreement without pressure.
确认选项并检查批准。“怎么样？”是一种随意询问是否合适的方式。确认细节的必备；它在没有压力的情况下邀请同意。
Confirmed: A table for four on Sunday at 7:30 PM under the name John Smith.
Repeats details to verify the booking. 'Confirmed' means it's official. This summary structure ensures accuracy; use it at the end of reservations to avoid mistakes.
重复细节以验证预订。'Confirmed' 表示它是官方的。此摘要结构确保准确性；在预订结束时使用它以避免错误。
Is there anything else I can assist you with?
A standard closing question in service calls to offer more help. It's polite and professional. Learn this for ending conversations; it shows good customer service.
服务通话中标准的结束问句，用于提供更多帮助。它礼貌且专业。学习这个来结束对话；它展示了良好的客户服务。