Confirming and Providing Contact Info
The restaurant confirms the reservation details and asks for the customer's name and contact number for booking purposes.
餐厅确认预订详情，并询问顾客的姓名和联系电话以便预订。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
confirm
To check or make sure that information is correct, often used in conversations to avoid mistakes.
检查或确保信息正确，通常在对话中使用以避免错误。
reservation
A booking or arrangement made in advance for a table, seat, or service, common in restaurants or hotels.
提前为餐桌、座位或服务进行的预订或安排，在餐厅或酒店中很常见。
contact number
A phone number used to reach someone, important for confirmations or emergencies in bookings.
用于联系某人的电话号码，在预订中用于确认或紧急情况很重要。
certainly
A polite way to say 'yes' or 'of course,' used to respond positively and courteously.
一种礼貌地说“是”或“当然”的方式，用于积极而礼貌地回应。
got it
An informal phrase meaning 'I understand' or 'I have noted that,' useful in quick confirmations.
一个非正式的短语，意思是“我理解”或“我已经记下了”，用于快速确认。
appreciated
To be grateful for something; 'much appreciated' means 'thank you very much' in a polite way.
对某事心存感激；'much appreciated' 以礼貌的方式表示 '非常感谢'。
assist
To help someone with a task or question, often used in customer service like restaurants.
帮助某人完成任务或回答问题，通常用于客户服务，如餐厅。
关键句型
需要记住和练习的重要短语
Alright, so just to confirm, that's a table for four under "customer name" at 7:30 PM this Friday, 28th, with a request for a quiet table, correct?
This sentence is useful for summarizing and verifying details in a reservation. It uses 'just to confirm' to politely check facts, and ends with 'correct?' to seek agreement. Practice this pattern to avoid errors in bookings.
这个句子用于总结和验证预订细节很有用。它使用“只是确认一下”来礼貌地检查事实，并以“对吗？”结束以寻求同意。练习这个模式以避免预订错误。
Yes, that's absolutely correct. Thank you.
A simple confirmation response. 'Absolutely correct' emphasizes strong agreement, and adding 'Thank you' shows politeness. Use this when someone repeats your information accurately.
一个简单的确认回应。'完全正确'强调强烈的同意，添加'谢谢'显示礼貌。当有人准确重复你的信息时使用。
Could I please get a name for the reservation and a contact number?
This is a polite request for personal details. 'Could I please' makes it courteous; it's essential in service roles to gather info for bookings. Use 'get' here for informal requests.
这是一个礼貌的请求个人信息。'Could I please' 使它礼貌；在服务角色中，收集预订信息至关重要。这里使用 'get' 用于非正式请求。
Certainly. The name is John Smith, and my number is 555-123-4567.
A helpful way to provide information. 'Certainly' starts politely, followed by clear details using 'is' for identification. This structure is practical for giving personal info over the phone.
提供信息的有用方式。'Certainly' 以礼貌开头，随后使用 'is' 提供明确的细节进行识别。这种结构在电话中提供个人信息时很实用。
Got it. John Smith, and 555-123-4567. We'll send a text confirmation to that number shortly.
This repeats info to confirm understanding. 'Got it' is casual for acknowledgment, and 'we'll send... shortly' promises quick action. Useful for reassuring customers in service.
这是重复信息以确认理解。'Got it' 是随意的认可方式，'we'll send... shortly' 承诺快速行动。有助于在服务中安抚客户。
Is there anything else I can assist you with today, Mr. Smith?
A standard closing question in customer service. It uses 'can assist' to offer more help and addresses the person politely with 'Mr. [Last Name].' Say this to end interactions professionally.
客服的标准结束语。它使用“can assist”来提供更多帮助，并以“Mr. [姓氏]”礼貌地称呼对方。说这句话来专业地结束互动。
No, that will be all. Thank you for your help.
A polite way to end the conversation. 'That will be all' means nothing more is needed, and thanking shows gratitude. Use this when you're satisfied with the service.
一种礼貌地结束对话的方式。'那就可以了'的意思是不再需要更多，感谢表示感激。在对服务满意时使用。