Cancelling or Modifying an Existing Reservation
The customer calls the restaurant to cancel or change the date/time or party size of an already made reservation.
顾客打电话给餐厅取消或更改已预订座位的日期/时间或就餐人数。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
modify
To modify means to make changes to something that already exists, like changing details of a booking. Use it when you want to adjust a reservation.
修改是指对已存在的事物进行更改，例如更改预订的详细信息。当您想调整预订时，请使用它。
reservation
A reservation is a booking for a table or seat in advance. It's commonly used when calling restaurants to secure a spot.
预订是提前预订桌子或座位。它通常用于打电话给餐厅以确保位置。
party size
Party size refers to the number of people in your group for a reservation. It's a practical term for specifying how many will dine together.
团体规模指的是您预订团体中的人数。它是一个实用的术语，用于指定将有多少人一起用餐。
existing
Existing means something that already exists or has been made before. Use it to describe a reservation that's already been set up.
现有的意思是已经存在或之前已经制作的东西。用于描述已经设置好的预订。
update
To update means to change information to make it current or correct. In reservations, it means adjusting details like the number of people.
更新意味着更改信息以使其当前或正确。在预订中，这意味着调整如人数等细节。
available
Available means free or not taken. It's used to check if a table or time slot is open for booking.
Available 意思是空闲或未被占用。它用于检查桌子或时间段是否可用于预订。
assist
To assist means to help someone. It's a polite way for service staff to offer support, like in customer service calls.
协助意味着帮助某人。这是服务人员提供支持的礼貌方式，例如在客户服务电话中。
关键句型
需要记住和练习的重要短语
I'd like to modify an existing dinner reservation.
This is a polite way to request a change to a previous booking. Use 'I'd like to' for formal requests, and 'modify' shows the action of changing. Great for starting a call about adjustments.
这是礼貌地请求更改先前预订的一种方式。使用 'I'd like to' 进行正式请求，'modify' 显示更改的动作。非常适合开始关于调整的电话。
Do you have the reservation name and time, please?
This question asks for confirmation details. 'Do you have... please?' is a courteous way to gather information. Useful for staff verifying bookings; note the polite 'please' for service interactions.
这个问题是在询问确认细节。'Do you have... please?' 是一种礼貌地收集信息的方式。适用于工作人员验证预订；注意用于服务互动的礼貌 'please'。
It's under James Cameron, for this Friday, October 27th, at 7:00 PM, for four people.
This provides booking details clearly. 'It's under [name]' means the reservation is listed by that name. Practice dates, times, and numbers; 'for [number] people' specifies party size.
这清楚地提供了预订细节。“It's under [name]”意思是预订以该名字列出。练习日期、时间和数字；“for [number] people”指定聚会规模。
How would you like to modify it?
This asks for specifics on changes. 'How would you like to' is conditional and polite, inviting the customer to explain. Useful in service roles to guide the conversation.
这是在询问变更的具体细节。'How would you like to' 是条件式的表达，礼貌地邀请客户解释。在服务角色中，有助于引导对话。
We actually need to increase the party size from four to six people.
This explains the change needed. 'Actually' softens the request; 'increase from... to...' describes the adjustment. Good for customers specifying group size changes.
这解释了所需的更改。“Actually”软化了请求；“increase from... to...”描述了调整。适合指定团体规模变更的客户。
Would that be possible at the same time and date?
This checks feasibility. 'Would... be possible?' is a polite yes/no question. Use it when confirming if a change can happen without altering other details.
这是在检查可行性。'Would... be possible?' 是一个礼貌的“是/否”问题。在确认更改是否可以在不更改其他细节的情况下发生时使用。
Let me check for you...
This shows you're verifying information. 'Let me' offers to do something helpful. It's a common phrase in customer service to buy time while looking up details.
这显示你正在验证信息。'Let me'表示主动提供帮助。这是客服中常见的表达，用来在查找细节时争取时间。
Is there anything else I can assist you with today?
This closes the call by offering more help. 'Is there anything else...' is standard for ending service interactions politely. It uses present continuous 'can assist' for ongoing help.
这通过提供更多帮助来结束通话。'Is there anything else...' 是礼貌结束服务互动的标准表达。它使用现在进行时 'can assist' 来表示持续的帮助。