Standard Check-in
A guest arrives at the reception desk with a prior reservation and proceeds with the standard check-in process, providing identification and confirming booking details.
客人凭预订抵达前台，进行标准办理入住手续，包括出示证件和确认预订信息。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
reservation
A booking or arrangement made in advance for a room or service, like in a hotel. Use it when you arrive and say you have one.
提前为房间或服务进行的预订或安排，例如在酒店。到达时说你有一个。
ID
Short for identification, like a passport or driver's license. Hotels ask for it to verify who you are.
identification 的缩写，就像护照或驾照一样。酒店要求提供它来验证你的身份。
credit card
A plastic card used to pay for things without cash. Often needed for hotel bookings to secure the payment.
一种塑料卡，用于无需现金即可支付物品。通常需要用于酒店预订以确保付款。
passport
An official document for international travel that proves your identity. Common ID for foreign guests at hotels.
国际旅行用的官方文件，用于证明您的身份。酒店中外国客人的常见身份证件。
confirm
To check and make sure information is correct. Staff use this to verify your booking details.
检查并确保信息正确。工作人员使用此功能来验证您的预订详情。
checking out
The process of leaving the hotel and returning the room key. Mention the date when booking.
离开酒店并归还房间钥匙的过程。预订时请提及日期。
room key card
A plastic card that acts as a key to open your hotel room door. It's electronic and easy to use.
一张塑料卡，用作打开酒店房间门的钥匙。它是电子式的，使用方便。
enjoy your stay
A polite way to wish someone a good time at the hotel. Staff say this at the end of check-in.
一种礼貌的方式，祝愿某人在酒店度过愉快时光。工作人员在办理入住手续结束时说这句话。
关键句型
需要记住和练习的重要短语
I have a reservation under the name John Smith.
This is a standard way to start check-in. 'Under the name' means the booking is in that person's name. Useful for announcing your arrival politely.
这是开始入住的标准方式。'Under the name' 意思是预订是以那个人的名义进行的。用于礼貌地宣布您的到来很有用。
Could I please see your ID and the credit card you used for the reservation?
A polite request from staff using 'Could I please' for courtesy. 'You used for the reservation' specifies the card from booking. Practice this for service roles.
工作人员的礼貌请求，使用'Could I please'以示礼貌。'You used for the reservation'指定了预订时使用的卡。在服务角色中练习这个。
Certainly. Here's my passport and my credit card.
A helpful response meaning 'of course.' 'Here's' is casual for handing over items. Use this when providing documents quickly.
一个有帮助的回应，意思是'当然'。'Here's' 是随意地递交物品的表达。在快速提供文件时使用。
Let me just confirm your details.
'Let me just' softens the action, making it sound routine. 'Confirm your details' means checking info like name and dates. Common in verification situations.
'Let me just' 软化了动作，使其听起来像是例行公事。'Confirm your details' 意思是检查像姓名和日期这样的信息。在验证情况下很常见。
You have a King Room booked for three nights, checking out on Friday, correct?
This confirms booking with a yes/no question using 'correct?' 'King Room' is a large bed type; 'checking out on' specifies the end date. Useful for summarizing reservations.
这使用 'correct?' 的 Yes/No 问题来确认预订。'King Room' 是大床类型；'checking out on' 指定结束日期。用于总结预订很有用。
That's right.
A simple agreement meaning 'yes, that's correct.' Short and natural for confirming information without full sentences.
一个简单的同意，意思是‘是的，没错。’ 简短而自然，用于在不使用完整句子的情况下确认信息。
Your room number is 705. It's on the seventh floor.
Gives location details clearly. 'It's on the' describes position. Essential for guiding guests to their room.
清晰地提供位置细节。'It's on the' 描述位置。对于引导客人到他们的房间至关重要。
Here's your room key card. Enjoy your stay!
Hands over the key with a friendly wish. 'Enjoy your stay' is a common hotel goodbye. Use this to end interactions positively.
带着友好的祝愿递过钥匙。'Enjoy your stay'是酒店常见的告别语。用这个来积极地结束互动。