Standard Check-in
A guest arrives at the reception desk with a prior reservation and proceeds with the standard check-in process, providing identification and confirming booking details.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
reservation
A booking or arrangement made in advance for a room or service, like in a hotel. Use it when you arrive and say you have one.
ID
Short for identification, like a passport or driver's license. Hotels ask for it to verify who you are.
credit card
A plastic card used to pay for things without cash. Often needed for hotel bookings to secure the payment.
passport
An official document for international travel that proves your identity. Common ID for foreign guests at hotels.
confirm
To check and make sure information is correct. Staff use this to verify your booking details.
checking out
The process of leaving the hotel and returning the room key. Mention the date when booking.
room key card
A plastic card that acts as a key to open your hotel room door. It's electronic and easy to use.
enjoy your stay
A polite way to wish someone a good time at the hotel. Staff say this at the end of check-in.
Key Sentences
Important phrases to remember and practice
I have a reservation under the name John Smith.
This is a standard way to start check-in. 'Under the name' means the booking is in that person's name. Useful for announcing your arrival politely.
Could I please see your ID and the credit card you used for the reservation?
A polite request from staff using 'Could I please' for courtesy. 'You used for the reservation' specifies the card from booking. Practice this for service roles.
Certainly. Here's my passport and my credit card.
A helpful response meaning 'of course.' 'Here's' is casual for handing over items. Use this when providing documents quickly.
Let me just confirm your details.
'Let me just' softens the action, making it sound routine. 'Confirm your details' means checking info like name and dates. Common in verification situations.
You have a King Room booked for three nights, checking out on Friday, correct?
This confirms booking with a yes/no question using 'correct?' 'King Room' is a large bed type; 'checking out on' specifies the end date. Useful for summarizing reservations.
That's right.
A simple agreement meaning 'yes, that's correct.' Short and natural for confirming information without full sentences.
Your room number is 705. It's on the seventh floor.
Gives location details clearly. 'It's on the' describes position. Essential for guiding guests to their room.
Here's your room key card. Enjoy your stay!
Hands over the key with a friendly wish. 'Enjoy your stay' is a common hotel goodbye. Use this to end interactions positively.