Checking in with Specific Requests
A guest checks in and has specific requests or questions regarding their stay, such as a room with a view, extra amenities, or inquiries about hotel facilities.
客人办理入住，并提出关于住宿的特殊要求或问题，例如带景观的房间、额外设施，或咨询酒店设施。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
reservation
A booking or arrangement made in advance for a hotel room or service. Use it when confirming your stay, like 'I have a reservation.'
提前为酒店房间或服务进行的预订或安排。在确认您的住宿时使用，例如“我有一个预订。”
view
The scenery or sight seen from a window, such as a city view. It's common to request 'a room with a view' for a better experience.
从窗户看到的景色或视野，例如城市景观。通常会要求“带景观的房间”以获得更好的体验。
premium
High-quality or superior level, often meaning it costs more. In hotels, a 'premium room' has extra features like a better view.
高质量或上级水平，通常意味着成本更高。在酒店中，'高级房'具有额外功能，如更好的视野。
pillow
A soft cushion used to support the head while sleeping. Guests often ask for an 'extra pillow' if they need more comfort.
一种用于睡眠时支撑头部的柔软垫子。客人如果需要更多舒适度，经常会要求一个'额外枕头'。
blanket
A warm covering for the bed. Request an 'extra blanket' if the room feels cold, especially in hotels.
床上温暖的覆盖物。如果房间感觉冷，尤其是酒店，请要求‘额外毛毯’。
housekeeping
The hotel department responsible for cleaning rooms and providing items like pillows. Say 'housekeeping will bring it' to explain delivery.
负责清洁客房并提供枕头等物品的酒店部门。说 'housekeeping will bring it' 来解释交付。
gym
A fitness center with exercise equipment. Hotels often have a 'hotel gym' for guests to stay active during their stay.
一个配备锻炼器材的健身中心。酒店通常设有“酒店健身房”，让客人住宿期间保持活跃。
pool
A swimming pool for recreation. Ask about the 'pool hours' to know when you can use it.
一个用于娱乐的游泳池。询问“游泳池开放时间”以了解何时可以使用。
关键句型
需要记住和练习的重要短语
How can I help you today?
This is a polite greeting used by service staff to offer assistance. It's useful at the start of any customer interaction, like check-in, to show friendliness.
这是一个服务人员用来提供帮助的礼貌问候语。在任何客户互动开始时使用，如入住登记，能显示友好。
I have a reservation under the name John Smith.
Use this to confirm your booking when arriving. 'Under the name' means the reservation is listed by that person's name. It's a key phrase for hotel check-ins.
到达时使用此来确认您的预订。“Under the name”意味着预订是以那个人的名字列出的。这是酒店入住的关键短语。
I believe I requested a room with a city view?
This politely reminds or asks about a special request. 'I believe' softens the statement to be less direct. Use it for confirming preferences like views or room types.
这礼貌地提醒或询问一个特殊请求。'我相信'使陈述不那么直接。用于确认像景观或房间类型这样的偏好。
Let me check for you.
A helpful response when verifying information. It uses 'let me' to politely indicate you'll look into something. Common in service situations to build trust.
在验证信息时的有用回应。它使用 'let me' 来礼貌地表示你将调查某事。在服务情境中常见，用于建立信任。
Is it possible to get an extra pillow and blanket for the room?
This is a polite way to make a request for additional items. Starting with 'Is it possible' shows courtesy. Use it for any extra amenities in hotels.
这是礼貌地请求额外物品的一种方式。以‘Is it possible’开头显示出礼貌。在酒店用于任何额外设施。
We can arrange that for you right away.
This agrees to a request positively. 'Right away' means immediately. It's useful for staff to reassure guests that their needs will be met quickly.
这是一种积极同意请求的表达方式。“Right away”意为立即。它有助于员工向客人保证他们的需求将得到快速满足。
What are the hours for the hotel gym and pool?
Ask this to inquire about operating times. 'Hours' refers to opening and closing times. It's practical for learning about hotel facilities and their schedules.
使用此问题询问营业时间。“Hours”指的是开放和关闭时间。这对于了解酒店设施及其时间表很实用。
Enjoy your stay with us!
A warm closing phrase from staff. 'Stay' means the time spent at the hotel. Use it to end interactions positively and wish someone a good experience.
员工的温暖结束语。'Stay' 指在酒店度过的时间。用于积极结束互动，并祝愿某人拥有美好的体验。