Reporting a Problem or Asking a Staff Member
A passenger needs to report a lost item, a broken facility, or ask a specific question to a bus driver, subway attendant, or station staff.
乘客需要报告遗失物品、损坏设施，或向公交车司机、地铁工作人员或车站工作人员提出具体问题。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
backpack
A bag with two straps that you carry on your back, often used by students or travelers to carry books or laptops.
一个带有两条肩带背在背上的包，通常用于学生或旅行者携带书籍或笔记本电脑。
train
A public transportation vehicle that runs on tracks, like a subway or commuter train, used for traveling between cities or stations.
一种在轨道上运行的公共交通工具，如地铁或通勤列车，用于城市或车站之间的旅行。
lost property
The department or office in stations where lost items are kept until the owner claims them; also called lost and found.
车站中存放失物直到失主领取的部门或办公室；也称为失物招领处。
form
A printed document with blank spaces where you write information, like details for reporting a lost item.
一份带有空白处供填写信息的打印文档，例如报告丢失物品的详细信息。
distinctive
Something unique or special that makes an item easy to recognize, like a color or brand.
某种独特或特殊的东西，使物品易于识别，比如颜色或品牌。
contact information
Personal details such as phone number, email, or address used to reach you if something is found.
用于在找到某物时联系您的个人详细信息，例如电话号码、电子邮件或地址。
notify
To inform or tell someone about something important, often by phone or message.
告知或告诉某人某件重要的事情，通常通过电话或消息。
reference number
A unique code or number given to track a report or request, like for a lost item.
用于跟踪报告或请求的唯一代码或编号，例如用于丢失物品。
关键句型
需要记住和练习的重要短语
Excuse me, I think I left my backpack on the train.
This is a polite way to start talking to staff and report a lost item. Use 'Excuse me' to get attention, and 'I think I left' to express uncertainty about forgetting something. It's useful when asking for help in public places.
这是开始与工作人员交谈并报告丢失物品的礼貌方式。使用‘Excuse me’来吸引注意力，‘I think I left’来表达忘记某物的不确定性。在公共场所寻求帮助时很有用。
When did you get off the train, approximately?
This question asks for an estimated time using 'approximately' to mean 'about' or 'roughly.' It's helpful for staff to gather details in reports. Use it when you need more information without being too precise.
这个问题使用‘approximately’来表示‘大约’或‘大致’，询问一个估算时间。它有助于工作人员在报告中收集细节。当您需要更多信息但不需要太精确时使用它。
It's a black backpack, a North Face one, with a laptop inside.
This sentence describes an item by color, brand, and contents. The structure 'a [color] [noun], a [brand] one' is common for identification. Practice this to report lost belongings clearly.
这个句子通过颜色、品牌和内容来描述一个物品。'a [color] [noun], a [brand] one' 的结构在识别时很常见。练习这个来清楚地报告丢失的物品。
We'll need to fill out a lost property form.
This explains a next step using 'fill out' for completing a document. 'We'll need to' shows necessity politely. Use this in service situations to inform someone about procedures.
这解释了使用 'fill out' 完成文档的下一步。'We'll need to' 礼貌地表示必要性。在服务场合中使用此句来告知某人程序。
Can you describe the laptop or anything else distinctive inside?
This is a polite request for more details with 'Can you describe' and 'or anything else' to include options. 'Distinctive' means unique features. It's useful when helping someone identify their item.
这是一个使用 'Can you describe' 和 'or anything else' 来请求更多细节的礼貌表达，包括选项。“Distinctive” 意思是独特特征。它在帮助某人识别他们的物品时很有用。
Thanks for the details. I'll take down your contact information.
This thanks someone first, then states an action with 'take down' meaning to write down. It's a professional response in customer service. Use it to acknowledge information and proceed.
这首先感谢某人，然后陈述一个行动，其中 'take down' 意思是写下来。这是客户服务中的专业回应。用于承认信息并继续。
If it's found, we'll notify you right away.
This conditional sentence uses 'If [condition], we'll [action]' to promise future help. 'Right away' means immediately. It's reassuring and common when handling reports or complaints.
这个条件句使用“If [condition], we'll [action]”来承诺未来的帮助。“Right away”意思是立即。这是处理报告或投诉时令人安心的常用表达。
Thank you so much. I really appreciate your help.
This expresses strong gratitude with 'so much' for emphasis and 'appreciate' for valuing help. Use it to end conversations politely, especially after receiving assistance.
这表达了强烈的感激之情，用'so much'强调，并用'appreciate'表示重视帮助。用于礼貌地结束对话，特别是收到帮助后。