Clarifying Pricing and Services
Asking about the cost of different grooming packages or individual services, and confirming what is included in the chosen service.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
grooming
The process of cleaning, cutting hair, and caring for a pet's appearance, like washing and trimming a dog's fur.
packages
Sets of services offered together at a set price, such as different levels of pet care options.
full groom
A complete pet grooming service that includes bathing, haircutting, and other care steps from head to tail.
de-shedding
A treatment to remove loose fur and reduce shedding, helpful for pets that lose a lot of hair.
add-on
An extra service you can choose to include with the main package, often for an additional cost.
opt for
To choose or select something, often used when deciding on an option like a service or product.
appointment
A scheduled time to meet or get a service, like booking a slot at a salon or vet.
hypoallergenic
Products or materials that are less likely to cause allergic reactions, safe for sensitive skin or pets.
book
To reserve or schedule something in advance, such as an appointment or ticket.
Key Sentences
Important phrases to remember and practice
I'm calling to inquire about your grooming services for my poodle.
This sentence is useful for starting a phone inquiry about services. It uses 'inquire about' to politely ask for information, common in customer service calls. Use it when you want details on products or services.
Are you looking for a full groom, or something more specific?
A helpful question to clarify customer needs. It uses 'or' to offer choices and 'looking for' to ask about preferences. Great for service providers to guide conversations.
I'd like to understand what exactly is included and the pricing for it.
This expresses a desire for clear details on contents and costs. 'What exactly is included' specifies the request, useful when confirming service details to avoid surprises.
For a medium-sized poodle, a full groom typically includes a bath with premium shampoo, conditioner, blow-dry, full haircut, nail trimming, ear cleaning, and a brush-out.
This lists services in a full groom package using 'includes' and a series of items separated by commas. It's practical for explaining offerings; note the structure for describing bundles.
Does that include any de-shedding treatment? She tends to shed a lot.
A question to check inclusions, using 'does that include' for confirmation. 'Tends to' means 'usually does,' useful for describing habits like pet shedding when requesting extras.
We do offer an add-on de-shedding treatment for an additional $20, which is very effective for poodles.
This introduces an optional service with 'offer an add-on' and explains benefits. 'For an additional' indicates extra cost; use in sales to suggest upgrades politely.
If I opt for the full groom plus the de-shedding, it would be $95.
This calculates total cost using conditional 'if I opt for' (choose) and 'plus' for addition. Helpful for summarizing purchases; 'it would be' is a polite way to state results.
That sounds perfect. I'd like to book an appointment then!
A positive closing to confirm and proceed. 'Sounds perfect' shows agreement, and 'I'd like to book' requests reservation. Use at the end of discussions to finalize plans.