Clarifying Pricing and Services

Dialogue9

Vocabulary9

• grooming

  The process of cleaning, cutting hair, and caring for a pet's appearance, like washing and trimming a dog's fur.

• packages

  Sets of services offered together at a set price, such as different levels of pet care options.

• full groom

  A complete pet grooming service that includes bathing, haircutting, and other care steps from head to tail.

• de-shedding

  A treatment to remove loose fur and reduce shedding, helpful for pets that lose a lot of hair.

• add-on

  An extra service you can choose to include with the main package, often for an additional cost.

• opt for

  To choose or select something, often used when deciding on an option like a service or product.

• appointment

  A scheduled time to meet or get a service, like booking a slot at a salon or vet.

• hypoallergenic

  Products or materials that are less likely to cause allergic reactions, safe for sensitive skin or pets.

• book

  To reserve or schedule something in advance, such as an appointment or ticket.

Key Sentences8

1. 1

   I'm calling to inquire about your grooming services for my poodle.

   This sentence is useful for starting a phone inquiry about services. It uses 'inquire about' to politely ask for information, common in customer service calls. Use it when you want details on products or services.

2. 2

   Are you looking for a full groom, or something more specific?

   A helpful question to clarify customer needs. It uses 'or' to offer choices and 'looking for' to ask about preferences. Great for service providers to guide conversations.

3. 3

   I'd like to understand what exactly is included and the pricing for it.

   This expresses a desire for clear details on contents and costs. 'What exactly is included' specifies the request, useful when confirming service details to avoid surprises.

4. 4

   For a medium-sized poodle, a full groom typically includes a bath with premium shampoo, conditioner, blow-dry, full haircut, nail trimming, ear cleaning, and a brush-out.

   This lists services in a full groom package using 'includes' and a series of items separated by commas. It's practical for explaining offerings; note the structure for describing bundles.

5. 5

   Does that include any de-shedding treatment? She tends to shed a lot.

   A question to check inclusions, using 'does that include' for confirmation. 'Tends to' means 'usually does,' useful for describing habits like pet shedding when requesting extras.

6. 6

   We do offer an add-on de-shedding treatment for an additional $20, which is very effective for poodles.

   This introduces an optional service with 'offer an add-on' and explains benefits. 'For an additional' indicates extra cost; use in sales to suggest upgrades politely.

7. 7

   If I opt for the full groom plus the de-shedding, it would be $95.

   This calculates total cost using conditional 'if I opt for' (choose) and 'plus' for addition. Helpful for summarizing purchases; 'it would be' is a polite way to state results.

8. 8

   That sounds perfect. I'd like to book an appointment then!

   A positive closing to confirm and proceed. 'Sounds perfect' shows agreement, and 'I'd like to book' requests reservation. Use at the end of discussions to finalize plans.