Clarifying Pricing and Services
Asking about the cost of different grooming packages or individual services, and confirming what is included in the chosen service.
询问不同美容套餐或单项服务的费用，并确认所选服务中包含的内容。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
grooming
The process of cleaning, cutting hair, and caring for a pet's appearance, like washing and trimming a dog's fur.
清洁、修剪毛发并照顾宠物外貌的过程，例如洗澡和修剪狗的毛发。
packages
Sets of services offered together at a set price, such as different levels of pet care options.
以固定价格一起提供的服务集合，例如不同级别的宠物护理选项。
full groom
A complete pet grooming service that includes bathing, haircutting, and other care steps from head to tail.
一项完整的宠物美容服务，包括洗澡、剪毛以及从头到尾的其他护理步骤。
de-shedding
A treatment to remove loose fur and reduce shedding, helpful for pets that lose a lot of hair.
一种去除松散毛发并减少脱毛的处理，对大量掉毛的宠物很有帮助。
add-on
An extra service you can choose to include with the main package, often for an additional cost.
您可以选择添加到主包中的额外服务，通常需要额外费用。
opt for
To choose or select something, often used when deciding on an option like a service or product.
选择或选定某物，常用于决定如服务或产品等选项时。
appointment
A scheduled time to meet or get a service, like booking a slot at a salon or vet.
预定的会面或获取服务的时间，例如在沙龙或兽医那里预约一个时段。
hypoallergenic
Products or materials that are less likely to cause allergic reactions, safe for sensitive skin or pets.
不易引起过敏反应的产品或材料，适合敏感肌肤或宠物使用。
book
To reserve or schedule something in advance, such as an appointment or ticket.
提前预订或安排某事，例如预约或门票。
关键句型
需要记住和练习的重要短语
I'm calling to inquire about your grooming services for my poodle.
This sentence is useful for starting a phone inquiry about services. It uses 'inquire about' to politely ask for information, common in customer service calls. Use it when you want details on products or services.
这个句子用于开始电话服务咨询非常有用。它使用 'inquire about' 来礼貌地询问信息，在客服电话中很常见。当您想了解产品或服务的详细信息时可以使用。
Are you looking for a full groom, or something more specific?
A helpful question to clarify customer needs. It uses 'or' to offer choices and 'looking for' to ask about preferences. Great for service providers to guide conversations.
一个有助于澄清客户需求的有用问题。它使用“or”来提供选择，并使用“looking for”来询问偏好。非常适合服务提供者引导对话。
I'd like to understand what exactly is included and the pricing for it.
This expresses a desire for clear details on contents and costs. 'What exactly is included' specifies the request, useful when confirming service details to avoid surprises.
这表达了对内容和成本的清晰细节的渴望。'What exactly is included' 指定了请求，在确认服务细节以避免意外时很有用。
For a medium-sized poodle, a full groom typically includes a bath with premium shampoo, conditioner, blow-dry, full haircut, nail trimming, ear cleaning, and a brush-out.
This lists services in a full groom package using 'includes' and a series of items separated by commas. It's practical for explaining offerings; note the structure for describing bundles.
这使用“includes”和由逗号分隔的一系列项目来列出全身美容套餐中的服务。它在解释服务时很实用；注意描述捆绑包的结构。
Does that include any de-shedding treatment? She tends to shed a lot.
A question to check inclusions, using 'does that include' for confirmation. 'Tends to' means 'usually does,' useful for describing habits like pet shedding when requesting extras.
一个用于检查包含内容的提问，使用 'does that include' 来确认。'Tends to' 意思是 '通常会'，在请求额外服务时，用于描述宠物掉毛等习惯很有用。
We do offer an add-on de-shedding treatment for an additional $20, which is very effective for poodles.
This introduces an optional service with 'offer an add-on' and explains benefits. 'For an additional' indicates extra cost; use in sales to suggest upgrades politely.
这通过“提供附加服务”引入了一个可选服务并解释了益处。“额外”表示额外费用；在销售中使用，以礼貌地建议升级。
If I opt for the full groom plus the de-shedding, it would be $95.
This calculates total cost using conditional 'if I opt for' (choose) and 'plus' for addition. Helpful for summarizing purchases; 'it would be' is a polite way to state results.
这使用条件 'if I opt for' (选择) 和 'plus' 进行加法来计算总成本。有助于总结购买；'it would be' 是陈述结果的礼貌方式。
That sounds perfect. I'd like to book an appointment then!
A positive closing to confirm and proceed. 'Sounds perfect' shows agreement, and 'I'd like to book' requests reservation. Use at the end of discussions to finalize plans.
一个积极的结尾，用于确认并继续。'Sounds perfect' 表示同意，'I'd like to book' 请求预约。在讨论结束时使用，以最终确定计划。