Asking for a Different Size

Beginner

A specific and useful shopping scenario. Learn how to politely ask a sales associate for an item of clothing in a different size or color.

Start with lesson 1
6 lessons
  1. Initial Request for a Different SizeAfter trying on an item, the customer realizes it doesn't fit and politely asks a sales associate if they have it in a different size.
  2. Sales Associate Checks StockThe sales associate goes to check the stockroom or uses a handheld device to see if the requested size is available.
  3. Offering an Alternative Size/Fit GuidanceThe sales associate informs the customer that the exact size isn't available but offers a slightly different size or suggests an alternative fit, e.g., 'This brand runs small, so a size up might be better.'
  4. Inquiring About a Different ColorThe customer likes the item but wishes to see if it's available in another color, specifically asking the sales associate.
  5. Item is Out of Stock (All Sizes/Colors)The sales associate informs the customer that the desired item is completely out of stock in all sizes or colors, or is discontinued.
  6. Deciding on the New Size/ColorAfter trying on the new size or seeing the different color, the customer makes a decision to purchase it or continue browsing.