Offering an Alternative Size/Fit Guidance
The sales associate informs the customer that the exact size isn't available but offers a slightly different size or suggests an alternative fit, e.g., 'This brand runs small, so a size up might be better.'
Dialogue6
Excuse me, I'm trying on this sweater, and I think I need a different size. Do you have it in a size medium?
Let me check for you. Which size are you currently trying on?
This is a small, and it feels a bit too snug.
Okay. I'm afraid we're out of stock on the medium in this particular color right now. But a lot of our customers find this brand runs a bit small, so sometimes sizing up can be a good idea. Would you like to try a large instead? It might give you a more comfortable, slightly oversized fit.
Hmm, a large, you say? I'm not usually a large, but if this brand runs small, maybe it would work. Could I try it on?
Absolutely! I'll grab one for you right away. The fitting rooms are just over there.
Vocabulary7
- trying on
This phrase means putting on clothes in a store to see if they fit well before buying. It's commonly used when shopping for clothes.
- snug
Snug describes clothing that fits closely to the body, sometimes too tight. Use it to explain why a size feels uncomfortable.
- out of stock
This means an item is not available to buy right now because it's sold out. It's a polite way stores inform customers.
- runs small
This expression means a brand's sizes are smaller than usual, so you might need a bigger size. It's useful for giving or asking for fit advice.
- sizing up
Sizing up means choosing a larger size than your usual one. It's practical when clothes feel tight due to brand differences.
- oversized
Oversized describes clothing that is intentionally larger or looser for a relaxed, comfortable look. It's popular in fashion.
- fitting rooms
Fitting rooms are private areas in stores where you can try on clothes. Also called changing rooms.
Key Sentences6
- 1
Excuse me, I'm trying on this sweater, and I think I need a different size. Do you have it in a size medium?
This polite sentence starts a conversation in a store to ask for help with sizing. It's useful for shopping; 'Excuse me' gets attention, and the question uses 'Do you have...?' for availability. Practice for natural requests.
- 2
Let me check for you. Which size are you currently trying on?
This shows helpful customer service by offering to look and asking for details. 'Let me check' is a polite offer; 'which size' uses a question to clarify. Use it as a salesperson or to respond politely.
- 3
This is a small, and it feels a bit too snug.
This describes a problem with fit simply. 'Feels a bit too' softens the complaint to be polite. It's great for explaining why you need a change without being rude.
- 4
I'm afraid we're out of stock on the medium in this particular color right now.
This politely gives bad news about availability. 'I'm afraid' softens it; 'out of stock' is key vocabulary. Use in service roles to inform customers gently.
- 5
A lot of our customers find this brand runs a bit small, so sometimes sizing up can be a good idea. Would you like to try a large instead?
This offers advice based on common experiences and suggests an alternative. 'Runs a bit small' and 'sizing up' are useful phrases; the question invites agreement. Ideal for giving helpful suggestions in retail.
- 6
Absolutely! I'll grab one for you right away. The fitting rooms are just over there.
This enthusiastic response shows quick help. 'Absolutely' means yes strongly; 'grab one' is casual for fetching. Use to end positively and direct the customer.