Making Complaints
Filing complaints and resolving service issues
Presentar quejas y resolver problemas de servicio
Situations
Choose from 5 conversations to practice
Reporting a Faulty Product
A customer discovers a newly purchased electronic device is not working correctly and needs to report the fault to the store or manufacturer.
Un cliente descubre que un dispositivo electrónico recién comprado no funciona correctamente y necesita reportar la falla a la tienda o al fabricante.
Complaining about Poor Service at a Restaurant
A diner experiences slow service, incorrect orders, or rude staff at a restaurant and wishes to express their dissatisfaction to the manager.
Un cliente experimenta un servicio lento, pedidos incorrectos o personal grosero en un restaurante y desea expresar su insatisfacción al gerente.
Disputing an Incorrect Bill/Charge
A customer notices an unexpected or incorrect charge on their utility bill, bank statement, or service invoice and needs to contact the company for clarification or correction.
Un cliente nota un cargo inesperado o incorrecto en su factura de servicios públicos, extracto bancario o factura de servicios y necesita contactar a la empresa para aclaración o corrección.
Escalating an Unresolved Issue
A customer has already made a complaint but the issue remains unresolved after initial contact, requiring them to escalate the matter to a higher authority or different department.
Un cliente ya ha presentado una queja, pero el problema sigue sin resolverse después del contacto inicial, lo que requiere que eleve el asunto a una autoridad superior o departamento diferente.
Following Up on a Complaint Status
A customer wants to inquire about the progress or resolution of a complaint they filed previously, expecting an update from the service provider.
Un cliente quiere consultar el progreso o la resolución de una queja que presentó anteriormente, esperando una actualización del proveedor de servicios.