Situations
Choose from 5 conversations to practice
Reporting a Faulty Product
A customer discovers a newly purchased electronic device is not working correctly and needs to report the fault to the store or manufacturer.
Complaining about Poor Service at a Restaurant
A diner experiences slow service, incorrect orders, or rude staff at a restaurant and wishes to express their dissatisfaction to the manager.
Disputing an Incorrect Bill/Charge
A customer notices an unexpected or incorrect charge on their utility bill, bank statement, or service invoice and needs to contact the company for clarification or correction.
Escalating an Unresolved Issue
A customer has already made a complaint but the issue remains unresolved after initial contact, requiring them to escalate the matter to a higher authority or different department.
Following Up on a Complaint Status
A customer wants to inquire about the progress or resolution of a complaint they filed previously, expecting an update from the service provider.