情境
选择 5 个对话s 进行练习
Reporting a Faulty Product
A customer discovers a newly purchased electronic device is not working correctly and needs to report the fault to the store or manufacturer.
顾客发现新购买的电子设备无法正常工作，需要向商店或制造商报告故障。
Complaining about Poor Service at a Restaurant
A diner experiences slow service, incorrect orders, or rude staff at a restaurant and wishes to express their dissatisfaction to the manager.
顾客在餐厅遇到服务缓慢、点餐错误或员工态度粗鲁，希望向经理表达不满。
Disputing an Incorrect Bill/Charge
A customer notices an unexpected or incorrect charge on their utility bill, bank statement, or service invoice and needs to contact the company for clarification or correction.
顾客发现水电费账单、银行对账单或服务发票上出现意外或不正确的收费，需要联系公司进行澄清或更正。
Escalating an Unresolved Issue
A customer has already made a complaint but the issue remains unresolved after initial contact, requiring them to escalate the matter to a higher authority or different department.
顾客已经投诉，但问题在初次联系后仍未解决，需要将此事上报给更高级别的负责人或不同部门。
Following Up on a Complaint Status
A customer wants to inquire about the progress or resolution of a complaint they filed previously, expecting an update from the service provider.
顾客希望查询之前提交的投诉的进展或解决方案，期望服务提供商给出更新。