Browsing and Initial Inquiry
A customer is browsing products, looking for a specific item or type of product, and asks a sales associate a general question about product availability or location.
顾客正在浏览商品，寻找特定商品或商品类型，并向销售员询问有关商品是否有货或摆放位置的一般性问题。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
Excuse me
A polite way to get someone's attention, especially when asking for help or directions in a store.
一种礼貌地吸引某人注意的方式，尤其是在商店里请求帮助或询问方向时。
Looking for
Means searching for something specific; use it when asking about the location of an item in a shop.
意思是寻找特定物品；在商店询问物品位置时使用。
Section
A part of a store dedicated to a type of product, like clothing or electronics; helps you navigate large retail spaces.
商店中专用于某种产品（如服装或电子产品）的区域；有助于在大型零售空间中导航。
Point me in the right direction
An idiomatic expression asking for guidance or directions to a specific area; polite and common in shopping situations.
一个习语表达，请求指导或前往特定区域的指示；礼貌且在购物情况下常见。
Certainly
A formal way to say 'yes' or 'of course' when agreeing to help; shows politeness in customer service.
同意提供帮助时说“是”或“当然”的正式方式；在客户服务中显示礼貌。
Around the corner
Means nearby, just past a bend or turn; useful for giving or understanding short directions in a store.
意思是附近，就在弯道或转弯过去；用于在商店中给出或理解简短的方向。
Light wash
Refers to a faded, light-colored denim fabric; common term in fashion for describing jeans or jackets.
指褪色、浅色的牛仔布料；时尚中描述牛仔裤或夹克的常用术语。
Oversized fit
Describes clothing that is larger than standard size for a loose, baggy style; popular in modern fashion vocabulary.
描述比标准尺寸更大的服装，用于宽松、宽大的风格；在现代时尚词汇中很流行。
Rack
A stand or rail where clothes are hung for display in a store; essential for talking about where items are located.
商店中用于展示衣服的支架或横杆；谈论物品位置时必不可少。
Stock
The inventory or supply of products available; use it when asking if a store has more items in storage.
可用的产品库存或供应；当询问商店是否在存储中还有更多物品时使用它。
No problem
A casual way to say 'you're welcome' or 'it's okay'; friendly response after helping someone.
一种随意说“不客气”或“没关系”的方式；帮助别人后的友好回应。
关键句型
需要记住和练习的重要短语
Excuse me, I'm looking for the denim jacket section. Could you point me in the right direction?
This is a polite opening sentence for asking directions in a store. 'I'm looking for' expresses your need, and 'Could you...?' is a polite request form using 'could' for possibility. Useful when you need help finding a product area.
这是用于在商店询问方向的礼貌开场白。'I'm looking for' 表达你的需求，'Could you...?' 是使用 'could' 表示可能性的礼貌请求形式。当你需要帮助找到产品区域时很有用。
Certainly! The men's denim jackets are on the second floor, and the women's are just around the corner, past the activewear.
A helpful response giving directions. It uses 'certainly' for agreement and simple prepositions like 'on the second floor' and 'past' to describe locations. Great for sales staff or anyone giving store guidance; the 'and' connects two related pieces of information.
一个有帮助的提供方向的回应。它使用“certainly”表示同意，以及像“on the second floor”和“past”这样的简单介词来描述位置。非常适合销售人员或任何提供商店指导的人；“and”连接两个相关信息。
Ah, okay. I'm looking for a women's jacket. Do you happen to have any in a light wash with a slightly oversized fit?
This follows up on previous info and specifies preferences. 'Do you happen to have' is a soft way to inquire about availability, adding politeness. Useful for describing what you want in detail; 'with' connects features like color and style.
这是对之前信息的跟进，并指定了偏好。'Do you happen to have' 是一种温和的询问可用性的方式，增加了礼貌。用于详细描述你想要的东西很有用；'with' 连接了像颜色和风格这样的特征。
Yes, we do have a few styles like that. They should be hanging on the rack just to your right. If you don't see what you're looking for there, I can check our current stock in the back.
Offers confirmation and options. 'We do have' emphasizes possession, and the conditional 'If... I can...' shows helpfulness. Practical for retail interactions; teaches how to suggest locations and offer further assistance using future tense 'can check'.
提供确认和选项。'We do have' 强调拥有，而条件句 'If... I can...' 显示出乐于助人。适合零售互动；教导如何使用将来时 'can check' 来建议位置并提供进一步帮助。
Great, thanks so much for your help! I'll take a look over there first.
Expresses thanks and next steps. 'Thanks so much' is emphatic gratitude, and 'I'll take a look' uses future 'will' for personal plans. Ideal for ending a helpful exchange politely; shows appreciation in shopping scenarios.
表达感谢和下一步行动。「Thanks so much」是强调的感激之情，「I'll take a look」使用未来时「will」表示个人计划。适合礼貌地结束有帮助的交流；在购物场景中显示感激。
No problem at all! Let me know if you need anything else.
A welcoming close to the conversation. 'No problem at all' is a casual 'you're welcome,' and 'Let me know if...' invites future questions using imperative 'let me know.' Useful for customer service to keep the door open for more help.
一个欢迎的对话结束语。'完全没问题' 是一种随意的 '不客气'，而 '如果您还需要其他什么，请告诉我...' 使用祈使句 '请告诉我' 来邀请未来的问题。在客户服务中很有用，可以为提供更多帮助而保持大门敞开。