Seeking Assistance with Product Features
A customer is interested in a product but needs more information about its features, functionality, or how to use it, and engages a sales associate for detailed explanations.
顾客对某件商品感兴趣，但需要了解更多关于其功能、操作或使用方法的详细信息，并寻求销售员的详细解释。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
hub
A central device that connects and controls other smart devices in a home, like a control center for smart technology.
一个中央设备，用于连接和控制家中的其他智能设备，就像智能技术的控制中心。
compatibility
The ability of a device to work well with other devices or systems from different brands, important in smart home setups.
设备与其他不同品牌设备或系统的良好协作能力，在智能家居设置中很重要。
features
Specific functions or capabilities of a product, such as what it can do or how it operates.
产品的特定功能或能力，例如它能做什么或如何运作。
integrate
To connect or combine different devices or systems so they work together smoothly.
将不同的设备或系统连接或组合，使它们能够顺利协同工作。
protocols
Standard rules or methods that allow devices to communicate with each other in technology.
允许技术中设备相互通信的标准规则或方法。
voice control
The ability to operate a device using spoken commands, like saying 'turn on the lights'.
使用口头命令操作设备的能力，例如说“打开灯”。
hands-free
Operating something without using your hands, often through voice commands for convenience.
不使用双手操作某物，通常通过语音命令以方便。
setup
The process of installing and configuring a device to make it ready for use.
安装并配置设备以使其准备就绪以供使用的过程。
straightforward
Simple and easy to understand or do, without complications.
简单易懂，易于操作，没有复杂之处。
关键句型
需要记住和练习的重要短语
Excuse me, I'm really interested in this smart home hub, but I'm not entirely sure how it works.
This is a polite way to start a conversation and ask for help in a store. Use it when you need information about a product. 'Not entirely sure' means 'a bit uncertain', softening the request.
这是开始对话并在商店寻求帮助的礼貌方式。当您需要产品信息时使用它。「不完全确定」意思是「有点不确定」，使请求更柔和。
What particular features are you curious about?
A helpful question from a salesperson to get more details. 'Particular' means specific, and 'curious about' expresses interest. Useful for clarifying customer needs in service situations.
销售人员用来获取更多细节的有用问题。「Particular」意为特定，「curious about」表达兴趣。在服务情境中用于澄清客户需求。
Can it connect with different brands of smart devices?
This yes/no question checks compatibility. Use it when inquiring about product versatility. The structure 'Can it + verb' is common for seeking confirmation.
这个问题是是非题，用于检查兼容性。在询问产品多功能性时使用。'Can it + 动词' 结构常用于寻求确认。
It supports most major smart home protocols, so you can integrate devices from various manufacturers without a problem.
Explains technical compatibility simply. 'Supports' means it works with, and 'without a problem' reassures ease. Good for describing product benefits in sales.
简单解释技术兼容性。'Supports' 表示它与之兼容，'without a problem' 确保轻松。适合在销售中描述产品优势。
Is it compatible with Alexa or Google Assistant?
A direct question about integration with popular voice assistants. 'Compatible with' is key for tech compatibility checks. Use in conversations about smart devices.
关于与流行语音助手的集成的一个直接问题。「Compatible with」是技术兼容性检查的关键。在智能设备对话中使用。
You can link it to both Alexa and Google Assistant for hands-free control.
Describes a feature positively. 'Link to' means connect, and 'for + purpose' explains the benefit. Useful for highlighting convenience in product explanations.
积极描述一个功能。'Link to' 表示连接，'for + purpose' 解释益处。有助于在产品说明中突出便利性。
The setup is quite straightforward. You just plug it in, download the companion app, and follow the on-screen instructions.
Reassures simplicity of installation. 'Quite' softens emphasis, and the imperative 'You just + verbs' gives step-by-step advice. Ideal for guiding users through processes.
强调安装的简单性。'Quite' 缓和了强调语气，而祈使句 'You just + 动词' 提供了逐步指导。非常适合指导用户完成流程。
Thanks so much for all the information. You've been very helpful!
A polite way to end a helpful conversation. 'Thanks so much' shows strong gratitude, and 'You've been very helpful' compliments the assistant. Use after receiving assistance.
一种礼貌地结束有用对话的方式。「Thanks so much」表达强烈的感激之情，「You've been very helpful」赞美助手。在收到帮助后使用。