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Retail Shopping Experience

零售购物体验

General shopping conversations including browsing products, asking for assistance, comparing prices, using fitting rooms, and interacting with sales staff in various retail environments.

一般购物对话,包括浏览产品、寻求帮助、比较价格、使用试衣间以及在各种零售环境中与销售人员互动。

情境

选择 5 个对话s 进行练习

01

Browsing and Initial Inquiry

浏览与初步询问

A customer is browsing products, looking for a specific item or type of product, and asks a sales associate a general question about product availability or location.

顾客正在浏览商品,寻找特定商品或商品类型,并向销售员询问有关商品是否有货或摆放位置的一般性问题。

02

Seeking Assistance with Product Features

寻求产品功能协助

A customer is interested in a product but needs more information about its features, functionality, or how to use it, and engages a sales associate for detailed explanations.

顾客对某件商品感兴趣,但需要了解更多关于其功能、操作或使用方法的详细信息,并寻求销售员的详细解释。

03

Using the Fitting Room

使用试衣间

A customer wants to try on clothing or accessories. This involves asking for a fitting room, potentially needing a different size, and getting feedback or assistance from staff while in the fitting area.

顾客想试穿衣服或配饰。这包括询问试衣间,可能需要不同尺寸,并在试衣区内从工作人员那里获得反馈或帮助。

04

Price Inquiry and Comparison

价格询问与比较

A customer wants to know the price of an item that isn't clearly marked, or is comparing prices between similar items or different brands, and might ask about discounts or promotions.

顾客想知道一件没有明确标价的商品的价格,或者正在比较类似商品或不同品牌之间的价格,并可能询问折扣或促销活动。

05

Handling a Purchase and Checkout

处理购买与结账

A customer has decided to purchase an item and proceeds to the checkout counter, interacting with the cashier regarding payment methods, bags, and loyalty programs.

顾客决定购买一件商品并前往收银台,与收银员就支付方式、购物袋和会员计划进行互动。