Tracking a Package Status
A customer checks the real-time delivery status of their package online or over the phone, inquiring about delays or expected delivery times.
顾客在线或通过电话查询包裹的实时投递状态，询问延误或预计送达时间。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
inquire
To ask for information about something, like checking details. Use it when you want to know more, e.g., 'inquire about a flight delay.'
询问某事的信息，比如检查细节。当你想知道更多时使用，例如'询问航班延误'。
tracking number
A unique code used to follow the location and status of a package during shipping. It's essential for delivery services.
一个用于跟踪包裹在运输过程中位置和状态的唯一代码。它对配送服务至关重要。
delay
A situation where something takes longer than expected. Common in travel or deliveries, e.g., 'There was a delay due to traffic.'
某事比预期时间更长的状况。在旅行或配送中常见，例如，'由于交通拥堵而延迟。'
out for delivery
A status meaning the package has left the warehouse and is on its way to the customer. It's a positive update in shipping.
表示包裹已离开仓库，正在送往客户途中的状态。这是运输中的积极更新。
estimate
An approximate guess or prediction, often for time or cost. Use it like 'Can you estimate the arrival time?'
对时间或成本的大致猜测或预测。像“您能估计一下到达时间吗？”这样使用。
real-time
Happening at the same time as events occur, like live updates. Useful for apps or websites showing current status.
与事件同时发生，例如实时更新。对于显示当前状态的应用程序或网站很有用。
on track
Meaning everything is going according to plan. It's reassuring, e.g., 'The project is on track for completion.'
意思是一切按计划进行。让人安心，例如‘该项目按计划完成。’
关键句型
需要记住和练习的重要短语
I'm calling to inquire about the status of a package. I have a tracking number.
This polite opening sentence introduces your purpose when calling for help. It's useful for customer service calls; 'inquire about' means to ask for information, and it sets a clear context.
这个礼貌的开场白在打电话求助时介绍了你的目的。它适用于客服电话；“inquire about”意思是询问信息，并设置了清晰的上下文。
Could you please provide your tracking number?
A polite request for information. 'Could you please' makes it courteous; use this in service interactions to ask for details without being demanding.
这是一个礼貌的信息请求。'Could you please' 使它变得有礼貌；在服务互动中使用它来询问细节，而不会显得强求。
I was expecting it yesterday, but it hasn't arrived.
Expresses disappointment about a delay. 'Was expecting' is past continuous for planned events; helpful for explaining issues in deliveries or appointments.
表达对延误的失望。'Was expecting' 是过去进行时，用于计划事件；有助于解释交付或预约问题。
Your package is currently marked as 'out for delivery' today.
Gives a status update using present continuous 'is marked' for current situation. Useful for informing others about progress; quotes status terms for accuracy.
使用现在进行时“is marked”提供当前情况的状态更新。用于告知他人进度；引用状态术语以确保准确性。
Do you have an estimate of the delivery time today?
Asks for an approximate time. 'Do you have' is a simple question structure; practical for seeking predictions in logistics or scheduling.
询问大致时间。'Do you have' 是一个简单的问句结构；适用于物流或调度中寻求预测。
It should arrive sometime between 2 PM and 5 PM.
Provides a time range with 'should' for expectation and 'sometime between' for flexibility. Great for giving or receiving delivery estimates.
使用 'should' 表示期望和 'sometime between' 表示灵活性，提供时间范围。非常适合给出或接收交付估算。
Everything looks to be on track for delivery today.
Reassures that things are proceeding as planned. 'Looks to be' is a common idiom for appearance; use to calm concerns in updates.
安慰事情按计划进行。'Looks to be' 是表示外观的常见习语；用于在更新中缓解担忧。
Is there anything else I can assist you with?
A standard closing question in service calls. It shows helpfulness; 'assist you with' means to help, useful for ending conversations politely.
服务通话中的标准结束问题。它显示出乐于助人；「assist you with」的意思是帮助，有助于礼貌地结束对话。