Browsing and Initial Inquiry
A customer is browsing products, looking for a specific item or type of product, and asks a sales associate a general question about product availability or location.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
Excuse me
A polite way to get someone's attention, especially when asking for help or directions in a store.
Looking for
Means searching for something specific; use it when asking about the location of an item in a shop.
Section
A part of a store dedicated to a type of product, like clothing or electronics; helps you navigate large retail spaces.
Point me in the right direction
An idiomatic expression asking for guidance or directions to a specific area; polite and common in shopping situations.
Certainly
A formal way to say 'yes' or 'of course' when agreeing to help; shows politeness in customer service.
Around the corner
Means nearby, just past a bend or turn; useful for giving or understanding short directions in a store.
Light wash
Refers to a faded, light-colored denim fabric; common term in fashion for describing jeans or jackets.
Oversized fit
Describes clothing that is larger than standard size for a loose, baggy style; popular in modern fashion vocabulary.
Rack
A stand or rail where clothes are hung for display in a store; essential for talking about where items are located.
Stock
The inventory or supply of products available; use it when asking if a store has more items in storage.
No problem
A casual way to say 'you're welcome' or 'it's okay'; friendly response after helping someone.
Key Sentences
Important phrases to remember and practice
Excuse me, I'm looking for the denim jacket section. Could you point me in the right direction?
This is a polite opening sentence for asking directions in a store. 'I'm looking for' expresses your need, and 'Could you...?' is a polite request form using 'could' for possibility. Useful when you need help finding a product area.
Certainly! The men's denim jackets are on the second floor, and the women's are just around the corner, past the activewear.
A helpful response giving directions. It uses 'certainly' for agreement and simple prepositions like 'on the second floor' and 'past' to describe locations. Great for sales staff or anyone giving store guidance; the 'and' connects two related pieces of information.
Ah, okay. I'm looking for a women's jacket. Do you happen to have any in a light wash with a slightly oversized fit?
This follows up on previous info and specifies preferences. 'Do you happen to have' is a soft way to inquire about availability, adding politeness. Useful for describing what you want in detail; 'with' connects features like color and style.
Yes, we do have a few styles like that. They should be hanging on the rack just to your right. If you don't see what you're looking for there, I can check our current stock in the back.
Offers confirmation and options. 'We do have' emphasizes possession, and the conditional 'If... I can...' shows helpfulness. Practical for retail interactions; teaches how to suggest locations and offer further assistance using future tense 'can check'.
Great, thanks so much for your help! I'll take a look over there first.
Expresses thanks and next steps. 'Thanks so much' is emphatic gratitude, and 'I'll take a look' uses future 'will' for personal plans. Ideal for ending a helpful exchange politely; shows appreciation in shopping scenarios.
No problem at all! Let me know if you need anything else.
A welcoming close to the conversation. 'No problem at all' is a casual 'you're welcome,' and 'Let me know if...' invites future questions using imperative 'let me know.' Useful for customer service to keep the door open for more help.