Missed Delivery - Scheduling Redelivery
The customer was not home during the initial delivery attempt and needs to contact the courier service to schedule a new delivery date and time.
顾客在初次投递尝试时不在家，需要联系快递公司重新安排新的投递日期和时间。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
tracking number
A unique code used to follow the location and status of a package during shipping. Use it when inquiring about deliveries.
用于在运输过程中跟踪包裹的位置和状态的唯一代码。在查询交付时使用它。
redelivery
The act of delivering a package again after the first attempt failed. Common in situations where the recipient is not home.
在第一次尝试失败后再次交付包裹的行为。在收件人不在家的情况下很常见。
attempted
Tried to do something but did not succeed fully. Here, it means the courier tried to deliver but couldn't.
尝试做某事但没有完全成功。这里，指快递员尝试投递但未能成功。
delivery window
A specific time range when delivery is expected. It helps plan when to be available for the package.
预期交付的特定时间范围。它有助于规划何时可用以接收包裹。
schedule
To arrange or plan a time for something to happen. Use this verb when booking appointments or deliveries.
为某事发生安排或规划时间。在预约或交付时使用此动词。
confirmed
Officially agreed or made sure something is set. Often used at the end of arrangements to verify details.
正式同意或确保某事已确定。通常在安排结束时使用，以验证细节。
assist
To help someone with a task or problem. Polite way to offer or ask for support in customer service.
帮助某人完成任务或解决问题。在客户服务中提供或请求支持的礼貌方式。
关键句型
需要记住和练习的重要短语
Hi, I missed a package delivery yesterday and wanted to schedule a redelivery.
This is a polite opening for customer service calls. 'Missed' means not received; 'wanted to' expresses a request. Useful for starting complaints or requests about deliveries.
这是客服电话的礼貌开场白。'Missed' 意思是没收到；'wanted to' 表达请求。用于开始关于投递的投诉或请求。
What day and time would be best for the redelivery?
A question to gather preferences. 'Would be best' is conditional for politeness. Great for service roles to offer options and show customer focus.
一个收集偏好的问题。'Would be best' 是为了礼貌而使用的条件式。在服务角色中，提供选项并展示客户导向很棒。
Could we try for sometime this coming Friday?
Suggesting a date politely with 'Could we' for requests. 'This coming Friday' means the next Friday. Use this to propose specific times when scheduling.
用'Could we'礼貌地建议日期以提出请求。'This coming Friday'意为下一个周五。在安排时间时用此来提出具体时间。
Would you prefer a morning or afternoon delivery window?
Offering choices with 'Would you prefer' to be courteous. Demonstrates yes/no or alternative questions in service dialogues.
使用'Would you prefer'提供选择以示礼貌。展示了服务对话中的是/否或替代问题。
Morning would be great, if possible. Say, between 9 AM and 12 PM?
Expressing preference with 'would be great' for enthusiasm. 'If possible' adds flexibility; 'Say' suggests an example. Helpful for negotiating times.
用 'would be great' 表达偏好以示热情。'If possible' 增加灵活性；'Say' 暗示一个例子。有助于协商时间。
So, redelivery confirmed for this Friday, between 9 AM and 12 PM.
Summarizing the agreement with 'So' for transition. Past participle 'confirmed' verifies the plan. Use to end arrangements clearly.
用'So'总结协议以过渡。过去分词'confirmed'验证计划。用于明确结束安排。
Is there anything else I can assist you with today?
Standard closing question in service. 'Can assist' offers more help politely. Essential for customer interactions to ensure satisfaction.
服务中的标准结束问题。'Can assist' 礼貌地提供更多帮助。对于确保客户互动的满意度至关重要。