Package Delivery Issues
Resolving delivery problems with courier services, discussing redelivery or pickup options
与快递服务解决投递问题，讨论重新投递或取件选择
情境
选择 6 个对话s 进行练习
Missed Delivery - Scheduling Redelivery
The customer was not home during the initial delivery attempt and needs to contact the courier service to schedule a new delivery date and time.
顾客在初次投递尝试时不在家，需要联系快递公司重新安排新的投递日期和时间。
Package Delivered to Wrong Address
The customer informs the courier company that their package was delivered to an incorrect address and requests assistance in locating and retrieving it.
顾客告知快递公司包裹被投递到错误的地址，并请求协助定位和取回包裹。
Damaged Package Claim
The customer receives a package that is visibly damaged and needs to report the issue to the courier service to file a claim or request a replacement.
顾客收到一个明显损坏的包裹，需要向快递服务报告问题以提出索赔或要求更换。
Package Not Received Despite 'Delivered' Status
The tracking status shows the package as delivered, but the customer has not received it. They contact the courier for an investigation or proof of delivery.
快递状态显示包裹已投递，但顾客并未收到。他们联系快递公司进行调查或获取投递证明。
Arranging Package Pickup at Service Point
The customer prefers or needs to pick up their package directly from a courier service point or locker, and contacts to confirm availability and location.
顾客更喜欢或需要直接从快递服务点或快递柜取件，并联系以确认可用性和地点。
Dispute Over Delivery Proof/Signature
The courier claims the package was signed for, but the customer disputes the signature or denies receiving it, leading to a request for proof.
快递员声称包裹已签收，但顾客对手写签名有争议或否认收到，从而要求提供证明。