Confirming Service Change & Charges
After discussing options, a customer calls back or is called by the company to confirm the details of their requested service change, including new monthly charges and effective dates.
在讨论选项后，客户回电或公司致电客户，以确认其所请求的服务变更详情，包括新的月费用和生效日期。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
upgrade
To change to a better or more advanced service or product, like switching to a faster internet plan. Use it when you want to improve what you have.
更改为更好或更高级的服务或产品，例如切换到更快的互联网套餐。当您想改进现有内容时使用。
plan
A package of services offered by a company, such as an internet or phone plan with specific features and prices. Common in telecom contexts.
公司提供的一揽子服务，例如具有特定功能和价格的互联网或电话套餐。在电信上下文中常见。
monthly charges
The fees you pay every month for a service. It's useful when discussing bills or costs with service providers.
您为服务每月支付的费用。在与服务提供商讨论账单或成本时很有用。
effective
When a change starts to happen or apply, like the date a new plan begins. Use it to ask about start dates.
当变化开始发生或适用时，例如新计划开始的日期。使用它来询问开始日期。
billing cycle
The regular period, usually a month, when your bill is calculated and sent. Important for understanding payment timing.
账单计算并发送的常规时期，通常为一个月。了解支付时机很重要。
confirmation
The act of verifying or making sure details are correct. Often used in customer service to double-check information.
验证或确保细节正确的行为。通常用于客户服务中双重检查信息。
contract
A formal agreement that binds you to terms, like a long-term service deal. Many plans now say 'no contract' to mean flexibility.
一份正式协议，将您绑定到条款中，例如长期服务协议。许多计划现在说“无合同”以表示灵活性。
thereafter
After a specific time or event, like after the first year. It's a formal way to say 'from then on' in pricing discussions.
在特定时间或事件之后，比如第一年之后。这是定价讨论中正式地说‘从那时起’的方式。
关键句型
需要记住和练习的重要短语
I'm following up on your recent request.
This is a polite way to call back about something previously discussed. Use it in customer service to check on a customer's action. 'Following up' means checking progress.
这是礼貌地回溯先前讨论的内容的一种方式。在客户服务中使用它来检查客户的行动。'Follow up' 意思是检查进度。
I wanted to confirm everything before it goes through.
Expresses the desire to verify details before finalizing. Useful for caution in transactions. 'Goes through' means is approved or processed.
表达了在最终确定之前验证细节的愿望。在交易中用于谨慎。'Goes through' 的意思是获得批准或被处理。
Is that correct?
A simple question to check if information is right. It's a key confirmation phrase in conversations. Use it after stating facts to ensure accuracy.
一个简单的检查信息是否正确的问题。它是对话中的关键确认短语。在陈述事实后使用它以确保准确性。
The monthly charge will be $79.99 for the first year, then $89.99 thereafter.
Describes pricing over time. Useful for explaining costs. Note the structure: base price + time period + change + 'thereafter' for future.
描述随时间变化的定价。有助于解释成本。请注意结构：基本价格 + 时间段 + 变化 + 'thereafter' 表示未来。
The change will be effective starting on October 1st.
States when a service update begins. Practical for scheduling. 'Effective' is followed by a date; use in business or service talks.
表示服务更新开始的时间。适用于调度安排。'Effective' 后跟日期；用于商业或服务讨论。
You'll see the new charges reflected on your bill around mid-October.
Explains when changes appear on statements. 'Reflected' means shown. Use this to inform about billing updates; 'around' adds flexibility to dates.
说明变更何时出现在对账单上。'Reflected' 意为显示。使用此来通知计费更新；'around' 为日期添加灵活性。
Is there anything else I can help you with today?
A standard closing question in service calls to offer more assistance. It's polite and professional; use at the end of conversations to check for more needs.
服务通话中提供更多协助的标准结束问题。它礼貌且专业；在对话结束时使用，以检查是否有更多需求。
Have a great day!
A friendly goodbye. Common in American English customer service. Use it to end positive interactions warmly.
友好的告别语。在美式英语客服中常见。用于温暖地结束积极互动。