Inquiring About Promotional Bundles
A customer calls to ask about current promotional bundles that combine different services (e.g., internet, TV, mobile) to see if they can get a better deal by changing their current individual plans.
客户致电询问当前促销捆绑套餐（例如，网络、电视、手机），看看通过更改当前的个人计划是否能获得更好的优惠。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
inquire
To ask for information formally, like calling a company to learn about services; useful when seeking details in business or customer service situations.
正式地询问信息，例如打电话给公司了解服务；适用于在商业或客户服务情境中寻求细节。
promotional bundles
Special discounted packages that combine multiple services like internet and TV; common in telecom to encourage customers to switch for savings.
结合互联网和电视等多种服务的特殊折扣套餐；在电信中常见，用于鼓励客户切换以节省开支。
individual plans
Separate service contracts for each item, like just internet without TV; contrasts with bundles and can be more expensive overall.
针对每个项目的单独服务合同，例如仅互联网而不包括电视；与捆绑包形成对比，整体可能更昂贵。
bundle
A group of services packaged together at a lower price; helps save money when you need multiple things from one company.
一组服务以更低的价格打包在一起；当您从一家公司需要多个物品时，有助于节省金钱。
comprehensive
Including a wide range or complete set of features; used to describe full TV packages with many channels.
包括广泛的范围或完整的功能集；用于描述具有许多频道的完整电视套餐。
hidden fees
Extra costs not clearly shown at first; important to ask about to avoid surprises in bills.
一开始没有清楚显示的额外成本；询问以避免账单中的惊喜很重要。
waive
To remove or forgive a fee, like not charging for installation; polite companies often do this for promotions.
移除或免除费用，例如不收取安装费；礼貌的公司经常在促销时这样做。
activation
The process of starting a new service plan; often free or low-cost when switching bundles.
启动新服务计划的过程；切换捆绑包时通常免费或低成本。
关键句型
需要记住和练习的重要短语
Hi, I'm calling to inquire about any current promotional bundles you might have.
This is a polite opening for a customer service call to ask for information; use it when starting a phone conversation about services. 'Might have' softens the request, making it courteous.
这是客服电话中礼貌的开场白，用于询问信息；在开始关于服务的电话对话时使用。'Might have' 软化了请求，使其更礼貌。
To help me find the best fit for you, could you tell me a bit about your current internet speed or data usage?
A helpful question from a service rep to gather details; 'best fit' means the most suitable option. Useful for professionals assisting customers; 'could you' is a polite way to request information.
服务代表用来收集细节的有用问题；'best fit' 意思是最合适的选项。对帮助客户的专业人士有用；'could you' 是请求信息的一种礼貌方式。
Based on your usage, our Premium Triple Play bundle might be a great fit.
Recommends a service based on customer info; 'based on' shows reasoning, and 'great fit' means it matches well. Good for sales talks; 'triple play' refers to a bundle of three services like internet, TV, and phone.
基于客户信息推荐服务；'based on'显示推理，'great fit'意为非常匹配。适合销售对话；'triple play'指互联网、电视和电话等三项服务的捆绑。
Are there any hidden fees with that, or is that the all-in price?
Asks for clarity on costs to avoid surprises; 'all-in price' means total including everything. Essential for negotiations; use 'or' to offer alternatives in questions.
要求澄清成本以避免意外；'all-in price' 意为包括一切的总价。谈判中必不可少；使用 'or' 在问题中提供备选方案。
That $150 is the promotional price for the first 12 months.
Explains a temporary discount; 'promotional price' means special offer rate. Useful for describing deals; note time-specific details like 'first 12 months' for transparency.
解释临时折扣；'promotional price'意味着特殊优惠价格。用于描述交易；注意像'前12个月'这样的时间特定细节以确保透明度。
For new bundle activations, we typically waive the standard installation fee.
Offers a benefit of no charge; 'typically' means usually, and 'waive' means cancel the fee. Helpful in promotions; use in customer service to highlight perks.
提供无收费的好处；'typically' 意思是通常，'waive' 意思是取消费用。在促销中有帮助；在客户服务中使用以突出福利。
Let me just think about it for a few minutes and I'll call back if I decide to go with it.
Politely delays a decision; 'go with it' means choose it. Common when needing time; shows hesitation without committing, good for negotiations.
礼貌地推迟决定；'go with it' 意思是选择它。在需要时间时常见；显示犹豫而不承诺，对谈判很好。