Adding an International Calling Package
A customer wishes to add an international calling package to their existing phone plan because they frequently call family overseas, inquiring about destinations and pricing.
客户希望在其现有电话套餐中添加国际通话套餐，因为他们经常打电话给海外家人，咨询目的地和价格。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
inquire
To ask questions about something, often in a formal way, like when you want information from a company.
就某事提出问题，通常以正式的方式，比如当你想从公司获取信息时。
package
A bundle of services or features offered together at a set price, such as a phone plan add-on.
以固定价格一起提供的服务或功能的捆绑，例如手机套餐的附加服务。
frequently
Often or regularly; use this adverb to describe how often something happens.
经常或定期；使用这个副词来描述某事发生的频率。
destinations
Places you are calling to, like countries; common in travel or phone service contexts.
您拨打的地方，如国家；在旅行或电话服务上下文中常见。
rates
The prices or costs for services, such as per minute or per month in phone plans.
服务的价格或成本，例如电话计划中的每分钟或每月。
unlimited
Without any limit on quantity or time; useful for describing services like calls or data.
无数量或时间限制；用于描述通话或数据等服务。
activation fees
One-time charges to start or turn on a new service; ask about these to avoid surprises.
启动或开启新服务的一次性费用；询问这些费用以避免意外。
penalty
A fine or extra cost for breaking a rule, like canceling a contract early.
违反规则的罚金或额外费用，例如提前取消合同。
processed
Handled or completed, as in finishing a request like adding a service.
已处理或完成，例如完成一个请求，如添加服务。
关键句型
需要记住和练习的重要短语
I'd like to inquire about adding an international calling package to my current phone plan.
This polite request uses 'I'd like to' for making inquiries; useful for starting customer service calls to ask about changes, showing formal politeness.
这个礼貌的请求使用 'I'd like to' 来提出询问；用于开始客户服务电话询问变更，显示正式的礼貌。
Do you frequently call specific countries, or are you looking for a more general international calling solution?
A yes/no question with 'or' for options; helpful for customer service reps to clarify needs, using 'frequently' to discuss habits.
一个使用“or”提供选项的“是/否”问题；有助于客服代表澄清需求，使用“frequently”讨论习惯。
What are the rates and package options for those destinations?
A wh-question asking for details on prices and choices; practical for inquiring about costs in services, focusing on specific items like 'those destinations'.
一个询问价格和选择细节的 wh-问题；适用于查询服务成本，焦点放在特定项目如“那些目的地”上。
It offers unlimited calls to landlines and mobiles in both countries for an additional $10 a month.
Describes a service benefit using present simple tense; useful for explaining features, with 'offers' for what a package provides and 'additional' for extra costs.
使用现在简单时描述服务益处；用于解释功能，'offers' 表示套餐提供的内容，'additional' 表示额外费用。
Are there any activation fees or long-term commitments with that?
Yes/no question with 'or' for alternatives; important for checking hidden costs, using 'with that' to refer to a previous option.
使用 'or' 表示备选的 yes/no 问题；检查隐藏成本很重要，使用 'with that' 指代之前的选项。
There are no activation fees for 'Global Connect', and it's a month-to-month add-on, so you can cancel it anytime without penalty.
Explains terms with 'no' for negatives and 'so' for results; useful for reassuring customers, highlighting flexibility like 'month-to-month'.
使用“no”表示否定和“so”表示结果来解释术语；有助于安抚客户，突出像“month-to-month”这样的灵活性。
I'd like to go ahead and add the 'Global Connect' package then, please.
'Go ahead' means to proceed; a decision-making phrase for confirming actions, polite with 'please' in service interactions.
'Go ahead' 意思是继续进行；一个用于确认行动的决策短语，在服务互动中使用 'please' 来表示礼貌。
Is there anything else I can assist you with today?
Standard closing question in customer service using 'can assist' for offering help; shows politeness and checks for more needs before ending.
客服中标准结束问题，使用'can assist'提供帮助；显示礼貌，并在结束前检查更多需求。