Telecom Service Changes
Calling the phone company to upgrade or downgrade service plans, discussing options and pricing
致电电话公司升级或降级服务计划，讨论选择和价格
情境
选择 6 个对话s 进行练习
Upgrading Data Plan
A customer calls to inquire about and upgrade their current mobile data plan to a higher tier due to increased usage, discussing available options and costs.
客户致电咨询并升级当前手机流量套餐至更高级别，因为使用量增加，讨论可用选项和费用。
Downgrading Internet Speed
A customer contacts the service provider to downgrade their home internet speed, explaining they no longer need the current high speed and wish to reduce their monthly bill.
客户联系服务提供商，要求降低家庭网络速度，解释他们不再需要当前的高速，并希望降低月账单。
Adding an International Calling Package
A customer wishes to add an international calling package to their existing phone plan because they frequently call family overseas, inquiring about destinations and pricing.
客户希望在其现有电话套餐中添加国际通话套餐，因为他们经常打电话给海外家人，咨询目的地和价格。
Troubleshooting Service Before Changing
A customer calls to discuss service changes but first needs to troubleshoot an existing issue (e.g., slow internet, dropped calls) before making a decision on upgrading or downgrading.
客户致电讨论服务变更，但首先需要排除现有问题（例如，网络速度慢，掉线），然后再决定升级或降级。
Inquiring About Promotional Bundles
A customer calls to ask about current promotional bundles that combine different services (e.g., internet, TV, mobile) to see if they can get a better deal by changing their current individual plans.
客户致电询问当前促销捆绑套餐（例如，网络、电视、手机），看看通过更改当前的个人计划是否能获得更好的优惠。
Confirming Service Change & Charges
After discussing options, a customer calls back or is called by the company to confirm the details of their requested service change, including new monthly charges and effective dates.
在讨论选项后，客户回电或公司致电客户，以确认其所请求的服务变更详情，包括新的月费用和生效日期。