Handling a Misdialed Call
A caller has clearly dialed the wrong number. The assistant calmly explains that they have reached the wrong company and politely guides them.
来电者显然拨错了号码。助理平静地解释他们打错了公司，并礼貌地引导他们。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
sir
A polite way to address a man, especially in formal situations like business calls. Use it to show respect.
一种礼貌地称呼男性的方式，尤其在商务电话等正式场合中使用。用以表示尊重。
department
A section or division within a company, like sales or accounting. Useful for talking about company structure.
公司内部的一个部分或部门，例如销售或会计。有助于谈论公司结构。
accounting
The part of a business that handles money, finances, and records. Common in office settings.
企业中处理金钱、财务和记录的部分。在办公室环境中常见。
dialed
The past tense of 'dial,' meaning to enter a phone number to make a call. Use it when discussing phone mistakes.
'dial' 的过去式，意思是输入电话号码拨打电话。在讨论电话错误时使用它。
apologies
A formal way to say 'sorry.' It's polite and professional for admitting a mistake.
一种正式地说'对不起'的方式。它礼貌且专业，用于承认错误。
bothered
To disturb or interrupt someone. In this context, it means causing inconvenience.
打扰或中断某人。在这个上下文中，它意味着造成不便。
关键句型
需要记住和练习的重要短语
Good morning, Sterling Solutions. Emily speaking. How may I help you?
This is a standard professional greeting for answering a business phone. It includes the time of day, company name, your name, and an offer to assist. Use it at the start of work calls to sound polite and helpful. Note the formal 'How may I help you?' instead of casual 'How can I help?'
这是接听商务电话的标准专业问候语。它包括一天中的时间、公司名称、您的姓名以及提供帮助的提议。在工作通话开始时使用，以显得礼貌且乐于助人。请注意正式的 'How may I help you?' 而非随意的 'How can I help?'。
Could I speak with Mr. Harrison in the accounting department, please?
A polite request to talk to someone specific. 'Could I' makes it formal and indirect. Add 'please' for courtesy. Useful when calling a company to reach a person in a certain area.
这是一个礼貌的请求，向特定的人交谈。'Could I' 使它正式和间接。添加 'please' 以示礼貌。在打电话给公司联系某个部门的人时很有用。
I'm sorry, sir, but we don't have anyone by that name in our accounting department.
This politely corrects a mistake. 'I'm sorry' apologizes, 'sir' shows respect, and 'by that name' means with that person's name. Use it to explain something isn't available without being rude.
这是礼貌地纠正错误。'I'm sorry'表示歉意，'sir'显示尊重，'by that name'意为用那个人的名字。用它来解释某物不可用而不失礼。
It sounds like you might have dialed the wrong number.
A gentle way to suggest the caller made an error. 'It sounds like' softens the statement, and 'might have' expresses possibility. Helpful for handling misdialed calls calmly.
一种温和地暗示来电者犯错的方式。'It sounds like'使陈述柔和，'might have'表示可能性。有助于平静处理拨错电话。
My apologies! I must have.
A quick, formal apology for a mistake. 'My apologies' is professional, and 'I must have' agrees with the suggestion. Use this to admit fault politely and end the conversation nicely.
对错误的迅速、正式道歉。'My apologies' 很专业，'I must have' 表示同意建议。用此礼貌承认错误，并愉快结束对话。
No problem at all, sir. I hope you're able to reach the correct company.
This reassures the caller it's okay. 'No problem at all' is very forgiving, and the hope clause shows kindness. End with it to maintain good relations even in errors.
这让来电者安心，认为没问题。'完全没有问题'非常宽容，希望的部分显示出善意。即使出错，也用它结束以维持良好关系。
Have a good day.
A common, polite way to end a phone call. It's friendly and professional. Use it after resolving an issue to leave a positive impression.
结束电话的一种常见、礼貌的方式。它友好且专业。在解决问题后使用它，以留下积极的印象。