Acknowledging a Known Caller
The assistant recognizes the caller's voice or name and adjusts the greeting slightly to acknowledge their familiarity while maintaining professionalism.
助理认出来电者的声音或名字，并稍微调整问候语，在保持专业性的同时表示对其的熟悉。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
speaking
This word is used when introducing yourself on a phone call, like 'Lisa speaking,' to tell the caller who they are talking to. It's a polite and professional way to identify yourself.
这个词用于电话通话中介绍自己时，比如' Lisa speaking'，告诉呼叫者他们正在和谁通话。这是一种礼貌和专业的自我识别方式。
available
Means someone is free and not busy, so they can talk or meet. In phone calls, you ask if a person is available to check if they can take the call right now.
表示某人空闲且不忙，因此可以交谈或见面。在电话中，你询问某人是否可用，以检查他们是否现在能接电话。
prototype
A first model or version of a product made to test ideas before full production. It's common in business talks about new inventions or designs.
在全面生产前制作的用于测试想法的产品第一个模型或版本。在关于新发明或设计的商业讨论中很常见。
hold
In phone conversations, it means to wait on the line without hanging up. You say 'please hold' when asking someone to wait briefly.
在电话交谈中，它意味着不挂断电话而在线上等待。当要求某人稍等时，你会说 'please hold'。
connect
To link or transfer a phone call from one person to another. It's used when an assistant is transferring you to the right person in a company.
将电话从一个人连接或转移到另一个人。当助理将您转接到公司里的正确人员时使用。
关键句型
需要记住和练习的重要短语
Good morning, Optics Solutions, Lisa speaking. How may I help you?
This is a standard professional greeting for answering a business phone. It includes a time greeting, company name, your name, and an offer to assist. Use it at the start of work calls to sound polite and helpful. 'How may I help you?' is more formal than 'How can I help you?'
这是接听商务电话的标准专业问候语。它包括时间问候、公司名称、您的姓名以及提供帮助的提议。在工作通话开始时使用它，以听起来礼貌和乐于助人。'How may I help you?' 比 'How can I help you?' 更正式。
It's John from Tech Innovations. Is Michael available?
This introduces the caller by name and company, then asks if the person is free. It's useful when calling someone you know in business. The structure 'It's [Name] from [Company]' helps identify yourself quickly.
这会介绍通话者的姓名和公司，然后询问对方是否空闲。在给业务中认识的人打电话时很有用。'It's [Name] from [Company]' 这种结构有助于快速识别自己。
Oh, John! Good to hear from you. Yes, Michael is in the office today.
This shows recognition of a familiar caller with warmth while staying professional. 'Good to hear from you' expresses pleasure in the call. Use it with known contacts to build rapport. 'In the office' means at work and present.
这显示了对熟悉来电者的认可，带着温暖的同时保持专业性。'很高兴收到你的消息'表达了对通话的愉悦。与已知联系人使用它来建立融洽关系。'在办公室'意味着在工作场所并且在场。
Please hold for just a moment while I connect you.
This politely asks the caller to wait while transferring the call. It's useful in office settings to manage calls smoothly. 'For just a moment' softens the wait time, and 'while I connect you' explains the action happening.
这礼貌地要求来电者等待通话转移的同时。在办公室环境中用于顺利管理通话很有用。'只需片刻'软化了等待时间，'在我连接您时'解释了正在发生的行为。