Answering a Business Phone Call
Master a professional greeting. Practice the standard, polite way to answer the phone at a workplace, state the company name, and ask how you can help.
掌握专业的问候语。练习在工作场所接听电话的标准、礼貌的方式，报上公司名称，并询问能提供什么帮助。
情境
选择 5 个对话s 进行练习
Initial Greeting and Identification
The phone rings, and the assistant answers, stating the company name clearly and offering a standard, polite greeting to the caller.
电话响起，助理接听，清晰地报上公司名称，并向来电者提供标准的礼貌问候。
Offering Assistance
After the initial greeting, the assistant politely asks the caller how they can be of assistance, making sure to use a helpful and open tone.
在首次问候后，助理礼貌地询问来电者需要什么帮助，确保使用乐于助人且开放的语气。
Handling a Misdialed Call
A caller has clearly dialed the wrong number. The assistant calmly explains that they have reached the wrong company and politely guides them.
来电者显然拨错了号码。助理平静地解释他们打错了公司，并礼貌地引导他们。
Acknowledging a Known Caller
The assistant recognizes the caller's voice or name and adjusts the greeting slightly to acknowledge their familiarity while maintaining professionalism.
助理认出来电者的声音或名字，并稍微调整问候语，在保持专业性的同时表示对其的熟悉。
Transferring a Call (Early Stage)
The caller immediately states they need to speak to a specific department or person. The assistant acknowledges this and prepares for the transfer.
来电者立即表示需要与特定部门或人员通话。助理确认这一点并为转接做准备。