Offering Assistance
After the initial greeting, the assistant politely asks the caller how they can be of assistance, making sure to use a helpful and open tone.
在首次问候后，助理礼貌地询问来电者需要什么帮助，确保使用乐于助人且开放的语气。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
inquire
To inquire means to ask about something formally, like asking for information about a product in a business call. Use it when you want details politely.
询问意味着正式地询问某事，比如在商务电话中询问产品信息。当您想礼貌地获取细节时使用它。
assist
Assist means to help someone. In phone calls, say 'How can I assist you?' to offer help in a professional way.
Assist 意味着帮助某人。在电话通话中，说“有什么可以帮助您的？”以专业的方式提供帮助。
upgrade
Upgrade means to improve or update something to a better version, like improving company equipment. It's common in business talks about technology.
升级意味着将某物改进或更新到更好的版本，例如改进公司设备。在技术相关的商业讨论中很常见。
infrastructure
Infrastructure refers to the basic systems and structures needed for a business or organization, like networks or cables. Use it when discussing company setups.
基础设施是指企业或组织所需的基本系统和结构，例如网络或电缆。在讨论公司设置时使用。
certainly
Certainly means 'of course' or 'yes, definitely.' It's a polite way to agree or confirm in professional conversations.
Certainly 的意思是「当然」或「是的，绝对是」。它是专业对话中礼貌地同意或确认的方式。
connect
In phone contexts, connect means to transfer a call to another person or department. Say 'I can connect you with...' to offer to transfer.
在电话上下文中，connect 意为将呼叫转接到其他人或部门。说“我可以为你连接到……”来提供转接。
specific
Specific means particular or exact, not general. Ask 'anything specific?' to get more details from the caller.
Specific 意为特定的或确切的，而不是一般的。询问“有什么具体的吗？”以从呼叫者那里获取更多细节。
关键句型
需要记住和练习的重要短语
Good morning, Optics Solutions. Sarah speaking. How may I help you?
This is a standard business phone greeting. Start with the time of day, say the company name, introduce yourself with 'speaking,' and offer help. Use it to answer calls professionally. Grammar: 'How may I' is formal for 'How can I.'
這是標準的商業電話問候語。從一天的時間開始，說出公司名稱，用‘speaking’介紹自己，並提供幫助。用它來專業地接聽電話。語法：‘How may I’是‘How can I’的正式表達。
Hello, Mr. Carter. It's a pleasure to speak with you. How can I assist you today?
This follows up after the caller introduces themselves. Use 'Mr. + last name' for formality, express pleasure politely, and ask to help. It's useful for building rapport. 'It's a pleasure' is a common polite phrase.
这是在来电者自我介绍后的跟进。使用“Mr. + 姓氏”来保持正式，礼貌地表达愉悦，并询问如何帮助。这有助于建立融洽关系。“It's a pleasure”是一个常见的礼貌短语。
Certainly, Mr. Carter. I can connect you with our sales department who can provide detailed information on our fiber optic cables.
This offers to transfer the call helpfully. 'Certainly' agrees politely, and 'connect you with' means transfer. Use it when you can't answer directly but can direct to experts. Relative clause 'who can provide' adds details.
这是一种有帮助的通话转移建议。'Certainly' 是礼貌地同意，'connect you with' 意为转移。当你无法直接回答但可以引导到专家时使用。关系从句 'who can provide' 添加了细节。
Are you looking for anything specific?
This open-ended question asks for more details without assuming. Use it to clarify needs in business inquiries. 'Looking for' means searching for or interested in something particular.
这个开放式问题在不做假设的情况下询问更多细节。在商业咨询中使用它来澄清需求。“Looking for”表示寻找或对特定事物感兴趣。