Answering a Business Phone Call
Master a professional greeting. Practice the standard, polite way to answer the phone at a workplace, state the company name, and ask how you can help.
Situations
Choose from 5 conversations to practice
Initial Greeting and Identification
The phone rings, and the assistant answers, stating the company name clearly and offering a standard, polite greeting to the caller.
Offering Assistance
After the initial greeting, the assistant politely asks the caller how they can be of assistance, making sure to use a helpful and open tone.
Handling a Misdialed Call
A caller has clearly dialed the wrong number. The assistant calmly explains that they have reached the wrong company and politely guides them.
Acknowledging a Known Caller
The assistant recognizes the caller's voice or name and adjusts the greeting slightly to acknowledge their familiarity while maintaining professionalism.
Transferring a Call (Early Stage)
The caller immediately states they need to speak to a specific department or person. The assistant acknowledges this and prepares for the transfer.