Confirming Delivery Details and Payment
The restaurant staff confirms the delivery address, estimated delivery time, and explains payment options (cash on delivery, online payment, etc.).
餐厅员工确认送餐地址、预计送达时间，并说明支付方式（货到付款、在线支付等）。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
confirm
To confirm means to make sure something is correct or true. Use it when checking details like an order or address in a conversation.
确认意味着确保某事是正确的或真实的。在对话中检查订单或地址等细节时使用它。
order
In this context, an order is the food or items you request to buy. It's commonly used when placing or confirming a purchase over the phone.
在此上下文中，订单是指您要求购买的食物或商品。它通常用于电话中下单或确认购买。
address
An address is the location where you live or want something delivered. Always spell it out clearly when giving it over the phone.
地址是您居住的地点或希望交付物品的地点。在电话中提供时，请始终清楚地拼写出来。
delivery
Delivery means bringing food or items to your location. It's a key word in services like pizza or takeout ordering.
配送是指将食物或物品送到您的位置。这是像披萨或外卖订购这样的服务中的关键词。
approximately
Approximately means about or around a certain time or amount. Use it to give estimates, like delivery time, when you're not exact.
大约的意思是关于或围绕某个时间或数量。用于给出估计，比如交货时间，当你不精确时。
cash on delivery
Cash on delivery (COD) means paying with cash when the item arrives. It's a common payment option for deliveries in many countries.
货到付款 (COD) 意味着货物到达时用现金支付。这是许多国家配送的常见支付选项。
credit card
A credit card is a plastic card for paying online or in stores without using cash. It's widely used for convenient payments.
信用卡是一种塑料卡，用于在线或商店支付而无需使用现金。它广泛用于方便的支付。
total
The total is the final amount you need to pay, including all items. It's useful for confirming costs before completing an order.
总计是您需要支付的最终金额，包括所有商品。在完成订单前确认费用很有用。
关键句型
需要记住和练习的重要短语
Okay, just to confirm your order, that's one large pepperoni pizza and one Caesar salad. Is that correct?
This sentence is used to double-check the customer's order. It's polite and helpful in service situations; the question 'Is that correct?' invites confirmation. Useful for avoiding mistakes in transactions.
这个句子用于再次确认客户的订单。它在服务情境中礼貌且有帮助；‘正确吗？’这个问题邀请确认。有助于避免交易中的错误。
Yes, that's right. And to confirm the address, it's 123 Main Street, Apartment 4B.
Here, the customer confirms details. 'That's right' means agreement, and repeating the address ensures accuracy. Practice this pattern for clear communication in phone orders.
在这里，客户确认细节。'没错'表示同意，重复地址确保准确性。请练习这种模式，以在电话订单中实现清晰沟通。
Expected delivery time will be approximately 45 minutes to an hour.
This gives an estimated time frame using 'approximately' for flexibility. 'To an hour' shows a range. It's essential for setting expectations in delivery services.
这使用了“大约”来提供灵活性的估计时间框架。“到一个小时”显示了一个范围。在配送服务中设置期望至关重要。
And for payment, we accept cash on delivery, or you can pay online with a credit card. Which would you prefer?
This offers payment choices politely. 'Which would you prefer?' asks for preference. Use this structure to present options and guide the customer in business interactions.
这礼貌地提供付款选择。“您更喜欢哪一种？”询问偏好。在商业互动中使用这种结构来呈现选项并引导客户。
I'll pay cash on delivery, please.
A simple way to choose a payment method. 'I'll pay' states your decision, and 'please' adds politeness. Common in ordering scenarios to specify how you'll pay.
一种选择支付方式的简单方法。'我支付'表明你的决定，'请'添加礼貌。在订购场景中常用来说明你将如何支付。
The total will be $25.50. Is there anything else I can help you with?
This states the final cost and offers more help. It's a closing pattern in customer service; the question checks if the interaction is complete.
这说明了最终费用并提供更多帮助。这是客服中的结束模式；这个问题检查互动是否完成。
No, that's everything. Thank you!
The customer ends the conversation. 'That's everything' means no more needs, and 'Thank you' shows gratitude. Use this to politely wrap up a phone call.
客户结束对话。“那已经是全部了”表示不再有其他需求，“谢谢”表达感激。用于礼貌地结束电话通话。