Confirming Delivery Details and Payment
The restaurant staff confirms the delivery address, estimated delivery time, and explains payment options (cash on delivery, online payment, etc.).
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
confirm
To confirm means to make sure something is correct or true. Use it when checking details like an order or address in a conversation.
order
In this context, an order is the food or items you request to buy. It's commonly used when placing or confirming a purchase over the phone.
address
An address is the location where you live or want something delivered. Always spell it out clearly when giving it over the phone.
delivery
Delivery means bringing food or items to your location. It's a key word in services like pizza or takeout ordering.
approximately
Approximately means about or around a certain time or amount. Use it to give estimates, like delivery time, when you're not exact.
cash on delivery
Cash on delivery (COD) means paying with cash when the item arrives. It's a common payment option for deliveries in many countries.
credit card
A credit card is a plastic card for paying online or in stores without using cash. It's widely used for convenient payments.
total
The total is the final amount you need to pay, including all items. It's useful for confirming costs before completing an order.
Key Sentences
Important phrases to remember and practice
Okay, just to confirm your order, that's one large pepperoni pizza and one Caesar salad. Is that correct?
This sentence is used to double-check the customer's order. It's polite and helpful in service situations; the question 'Is that correct?' invites confirmation. Useful for avoiding mistakes in transactions.
Yes, that's right. And to confirm the address, it's 123 Main Street, Apartment 4B.
Here, the customer confirms details. 'That's right' means agreement, and repeating the address ensures accuracy. Practice this pattern for clear communication in phone orders.
Expected delivery time will be approximately 45 minutes to an hour.
This gives an estimated time frame using 'approximately' for flexibility. 'To an hour' shows a range. It's essential for setting expectations in delivery services.
And for payment, we accept cash on delivery, or you can pay online with a credit card. Which would you prefer?
This offers payment choices politely. 'Which would you prefer?' asks for preference. Use this structure to present options and guide the customer in business interactions.
I'll pay cash on delivery, please.
A simple way to choose a payment method. 'I'll pay' states your decision, and 'please' adds politeness. Common in ordering scenarios to specify how you'll pay.
The total will be $25.50. Is there anything else I can help you with?
This states the final cost and offers more help. It's a closing pattern in customer service; the question checks if the interaction is complete.
No, that's everything. Thank you!
The customer ends the conversation. 'That's everything' means no more needs, and 'Thank you' shows gratitude. Use this to politely wrap up a phone call.