Modifying or Canceling an Order
After placing an order, the customer calls back to make changes to their order or to cancel it entirely.
顾客下订单后，打电话回来修改订单内容或完全取消订单。
对话
聆听并跟进对话
词汇
对话中的必备词汇和短语
order
A request to buy or receive food or items, often used in restaurants or online shopping. For example, 'I placed an order for pizza.'
购买或接收食物或物品的请求，常用于餐厅或在线购物。例如，“我下了一个比萨订单。”
cancel
To stop or end something that was planned, like an order. It's polite to say this when changing your mind about a purchase.
停止或结束已计划的事情，比如订单。当你改变购买主意时，说这个是礼貌的。
change
To modify or alter something slightly. In this context, it means updating details in an order, such as adding or removing items.
轻微修改或改变某物。在本上下文中，它意味着更新订单的细节，例如添加或删除项目。
remove
To take something away from a group or list. Here, it's used to delete an item from a food order.
从一个组或列表中拿走某物。这里，用于从食品订单中删除一个项目。
adjust
To make small changes to something to improve it or make it correct, like changing the price after modifying an order.
对某物进行小幅修改以改进它或使其正确，例如在修改订单后更改价格。
approximate
Close to the exact value or time, but not precise. Useful when you don't remember exact details, like 'about ten minutes ago.'
接近确切的值或时间，但不精确。当你不记得确切细节时很有用，比如“大约十分钟前”。
total
The complete amount, especially the final price of items. In orders, it refers to the sum of all costs before or after changes.
完整的金额，特别是物品的最终价格。在订单中，它指的是所有成本在变更前或变更后的总和。
关键句型
需要记住和练习的重要短语
Hi, I just placed an order a few minutes ago, and I need to make a quick change.
This sentence introduces the purpose of the call politely. 'Just' means very recently, and 'make a change' is a common phrase for modifications. Use it when contacting service to update something recent.
这句话礼貌地介绍通话的目的。'Just' 表示非常最近，'make a change' 是修改的常用短语。在联系服务更新最近事物时使用。
Can you please tell me your order number or the approximate time you placed the order?
A polite request for information using 'can you please' for courtesy. 'Or' connects alternatives, and 'approximate time' helps identify the order. Useful for customer service to verify details.
使用'can you please'以示礼貌的礼貌信息请求。'Or'连接备选方案，'approximate time'有助于识别订单。在客户服务中用于验证细节非常有用。
What would you like to change?
This is a direct question using 'would you like' to offer options politely. It's a common pattern in service dialogues to ask for specifics. Use it when helping someone modify a request.
这是一个使用 'would you like' 礼貌地提供选项的直接问题。它是服务对话中询问具体细节的常见模式。在帮助某人修改请求时使用。
I actually need to cancel the garlic knots.
'Actually' softens or corrects a previous idea, and 'need to' expresses necessity. This sentence shows how to request cancellation clearly. Good for situations where you change your mind about part of an order.
'Actually' 用于缓和或修正之前的想法，'need to' 表示必要性。这个句子展示了如何清晰地请求取消。在改变订单部分想法的情况下很适用。
No problem. I've removed the garlic knots from your order.
'No problem' is a casual way to agree and reassure. 'I've removed' uses present perfect tense for a completed action. Use this to confirm changes positively in service responses.
'No problem' 是一种随意的方式来表示同意并安抚。'I've removed' 使用现在完成时来表示已完成的动作。在服务响应中使用此短语来积极确认变更。
The new total will be adjusted when it's delivered.
Future passive 'will be adjusted' indicates a change that happens later. This explains the outcome of modifications. Useful for informing customers about price updates in deliveries.
未来被动语态 'will be adjusted' 表示稍后发生的改变。这解释了修改的结果。用于在交付中通知客户价格更新很有用。
Perfect, thank you so much! I appreciate your help.
'Perfect' shows satisfaction, and 'thank you so much' is emphatic gratitude. 'I appreciate' is a formal way to express thanks. Use this to end conversations positively after receiving help.
“Perfect”表示满意，“thank you so much”是强调的感谢。“I appreciate”是表达感谢的正式方式。在接受帮助后，用这个来积极结束对话。