情境
选择 5 个对话s 进行练习
Placing the Initial Order
The customer calls the restaurant and places their initial food order, stating dishes and quantities.
顾客打电话给餐厅，首次点餐，说明菜品和数量。" ToGo food or services to the room."
Clarifying Menu Items/Allergens
The customer asks questions about specific menu items, ingredients, or discloses allergy concerns.
顾客询问关于特定菜单项目、食材的问题，或告知过敏问题。
Confirming Delivery Details and Payment
The restaurant staff confirms the delivery address, estimated delivery time, and explains payment options (cash on delivery, online payment, etc.).
餐厅员工确认送餐地址、预计送达时间，并说明支付方式（货到付款、在线支付等）。
Modifying or Canceling an Order
After placing an order, the customer calls back to make changes to their order or to cancel it entirely.
顾客下订单后，打电话回来修改订单内容或完全取消订单。
Reporting a Problem with Delivery/Order
The customer calls the restaurant to report an issue after receiving the food, such as a missing item, incorrect order, or cold food.
顾客收到餐食后打电话给餐厅报告问题，例如有遗漏的菜品、订单错误或食物变凉。