Intermediate

Food Delivery Order

Ordering food for delivery over the phone

Situations

Choose from 5 conversations to practice

The customer calls the restaurant and places their initial food order, stating dishes and quantities.

The customer asks questions about specific menu items, ingredients, or discloses allergy concerns.

The restaurant staff confirms the delivery address, estimated delivery time, and explains payment options (cash on delivery, online payment, etc.).

After placing an order, the customer calls back to make changes to their order or to cancel it entirely.

The customer calls the restaurant to report an issue after receiving the food, such as a missing item, incorrect order, or cold food.