Checking in with Specific Requests
A guest checks in and has specific requests or questions regarding their stay, such as a room with a view, extra amenities, or inquiries about hotel facilities.
Dialogue
Listen and follow along with the conversation
Vocabulary
Essential words and phrases from the dialogue
reservation
A booking or arrangement made in advance for a hotel room or service. Use it when confirming your stay, like 'I have a reservation.'
view
The scenery or sight seen from a window, such as a city view. It's common to request 'a room with a view' for a better experience.
premium
High-quality or superior level, often meaning it costs more. In hotels, a 'premium room' has extra features like a better view.
pillow
A soft cushion used to support the head while sleeping. Guests often ask for an 'extra pillow' if they need more comfort.
blanket
A warm covering for the bed. Request an 'extra blanket' if the room feels cold, especially in hotels.
housekeeping
The hotel department responsible for cleaning rooms and providing items like pillows. Say 'housekeeping will bring it' to explain delivery.
gym
A fitness center with exercise equipment. Hotels often have a 'hotel gym' for guests to stay active during their stay.
pool
A swimming pool for recreation. Ask about the 'pool hours' to know when you can use it.
Key Sentences
Important phrases to remember and practice
How can I help you today?
This is a polite greeting used by service staff to offer assistance. It's useful at the start of any customer interaction, like check-in, to show friendliness.
I have a reservation under the name John Smith.
Use this to confirm your booking when arriving. 'Under the name' means the reservation is listed by that person's name. It's a key phrase for hotel check-ins.
I believe I requested a room with a city view?
This politely reminds or asks about a special request. 'I believe' softens the statement to be less direct. Use it for confirming preferences like views or room types.
Let me check for you.
A helpful response when verifying information. It uses 'let me' to politely indicate you'll look into something. Common in service situations to build trust.
Is it possible to get an extra pillow and blanket for the room?
This is a polite way to make a request for additional items. Starting with 'Is it possible' shows courtesy. Use it for any extra amenities in hotels.
We can arrange that for you right away.
This agrees to a request positively. 'Right away' means immediately. It's useful for staff to reassure guests that their needs will be met quickly.
What are the hours for the hotel gym and pool?
Ask this to inquire about operating times. 'Hours' refers to opening and closing times. It's practical for learning about hotel facilities and their schedules.
Enjoy your stay with us!
A warm closing phrase from staff. 'Stay' means the time spent at the hotel. Use it to end interactions positively and wish someone a good experience.