Situations
Choose from 6 conversations to practice
Ordering a Standard Meal
A customer orders a set meal from the menu, specifying the drink and side options, and the cashier confirms the order.
Customizing an Order
A customer requests modifications to a standard item, such as no pickles, extra sauce, or substituting a side dish for another, and the cashier processes the request.
Asking About Promotions/New Items
A customer inquires about current promotions, new menu items, or special offers, and the staff member explains the details.
Handling an Order Mistake
The customer realizes there's an error in their order (e.g., wrong item, missing item) and brings it to the staff's attention for correction.
Placing a Large/Group Order
A customer orders multiple meals or a large quantity of items for a group, potentially asking about package deals or bulk discounts.
Ordering from a Self-Service Kiosk
A customer navigates the self-service ordering screen, selects items, customizes them, and makes payment using the kiosk interface.