Flower Shop Purchase
Selecting flowers for a special occasion and asking about care instructions
Situations
Choose from 6 conversations to practice
Initial Greeting and Purpose
The customer enters the flower shop and greets the florist, stating their general purpose for visiting, such as looking for flowers for an occasion.
Discussing Occasion and Preferences
The florist asks about the specific occasion (e.g., birthday, anniversary, sympathy) and the customer describes their preferences regarding type of flowers, colors, and budget.
Flower Recommendation and Selection
The florist recommends various flowers or arrangements based on the customer's needs, and the customer makes a selection, potentially asking for modifications or seeing different options.
Asking About Flower Care
After selecting the flowers, the customer asks the florist for specific care instructions to ensure the longevity of the bouquet or plant.
Customizing and Packaging
The customer requests specific customization (e.g., adding a card, choosing ribbon color) and the florist prepares the bouquet for packaging, confirming the details with the customer.
Payment and Farewell
The florist informs the customer of the total cost, processes the payment, and they exchange goodbyes.